Sigenergy focuses on developing cutting-edge all-scenario energy solutions, with products ranging from energy storage systems to solar inverters and EV chargers. Our world-class R&D team of hundreds of top industry experts shares the vision of making the world greener via continuous innovation. With global sales and services, we aim to become our customers' most trusted partner on their journey to a more sustainable
future.https://www.sigenergy.com/en
技术支持工程师（Technical Support Engineer）
工作地点：澳大利亚悉尼
岗位职责：
1. 技术支持及现场服务
协助产品测试、系统故障排查、安装支持
为当地客户、安装商、EPC、分销商提供技术服务
分析系统运行表现并提出优化建议
2. 解决方案与系统设计
设计光伏（PV）与储能系统（ESS）方案及配置
协助高级工程师进行容量设计、系统优化
了解并评估当地安全标准及技术规范
3. 客户与合作伙伴参与
参与技术培训、交流会与研讨会（线上/线下）
为本地合作伙伴准备技术资料、FAQ、安装技术指南
回应产品与方案相关技术咨询
4. 市场反馈与报告
收集客户反馈并总结常见问题
协助整理产品性能与方案落地情况的报告
任职要求：
- 本科及以上学历，电气工程、可再生能源及相关专业
- 对太阳能、储能、电池技术、绿色能源有强烈兴趣
- 逻辑清晰，具备良好动手能力
- 优秀的沟通能力与团队协作能力
- 能接受偶尔现场工作（安装、测试、现场拜访等）
- 好奇心强，具备自我学习能力与抗压能力
- 英语和中文流利，会其它语言优先
- 具备新能源方向实习或项目经验者优先
Role: Technical Support Engineer
Location: Sydney, Australia
Your Responsibilities:
1. Technical Support & Field Service
Assist with product testing, system troubleshooting, installation support
Support local customers, installers, EPC and distributors
Help analyze system performance and propose improvements
2. Solution & System Design
Design PV & ESS system configurations
Support senior engineers in sizing, configuration, and optimization
Review safety standards and compliance guides
3. Customer & Partner Engagement
Participate in technical training sessions and workshops
Prepare technical materials, FAQs, guides for local partners
Help answer product and solution inquiries
4. Market Feedback & Reporting
Collect customer feedback and summarize common issues
Support reporting on product performance and solution adoption
What We Are Looking For:
- Bachelor’s degree in Electrical Engineering, Renewable Energy or related majors.
- Strong interest in solar PV, battery storage and green energy technologies.
- Good analytical mindset and hands-on attitude.
- Excellent communication and teamwork skills.
- Willingness to support field work occasionally (installations, tests, site visits, etc.).
- Curiosity, self-learning ability, and resilience.
- Fluent in English and Chinese (mandarin), other language skills is a plus.
- Internship or project experience in renewable energy is a plus.
(Candidates who are legally eligible to work in Australia are preferred. Due to work requirements, field-work flexibility is beneficial.)
Work Location: Hybrid remote in North Sydney NSW 2060
