Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
About the Role
We’re currently searching for a Claims Consultant to join our Travel Claims team. In this position, you will be responsible for managing a portfolio of Tavel Claims in an end-to-end capacity for a government portfolio. This position would suit an experienced claims handler, who has worked within the Travel Insurance industry.
The position will be offered on a permanent, full-time basis and we offer a flexible hybrid approach of working in our brand-new Melbourne CBD Office or Brisbane CBD office and Working From Home (WFH).
How you'll make an impact
Your responsibilities will include:
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Providing a high-level customer service to all internal and external partners
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Managing a portfolio of Travel insurance claims, applying policy wording and guidelines to a customer’s claimed circumstances
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Processing claims from end to end to ensure resolution
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Customer interactions by email and over the phone
About you
We’re interested in hearing from people who possess:
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Claims handling experience is mandatory ideally within Travel Insurance
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A passion for high-quality customer service
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High level of attention to detail
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Outstanding organisational and time management skills
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Excellent interpersonal, verbal and written communication skills
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Mandatory: Australian Citizenship (to be able to meet the requirements for obtaining a baseline security clearance)
If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following:
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Flexible work arrangements – including some WFH
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Paid Parental Leave
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Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
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Exciting career – as our Company grows, so do the opportunities for our people
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Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
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Service recognition awards and employee assistance program for yourself and immediate family members
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A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
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Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
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Reproductive leave
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Birthday Club - have a day off during your birthday month as a gift from GB!
If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!
To be considered for this opportunity, you must be an Australian Citizen.
Agency applicants will not be considered for this role.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
