This position offers an exciting and challenging opportunity to be a key contributor within the DT Service Desk team. The successful candidate will be expected to work autonomously to deliver high-quality support and contribute to the effective operation of service desk functions, including:
Resolve business-as-usual requests and incidents assigned to the ICT Service Desk. Tasks are managed based on defined SLAs and following ITIL processes within a ticketing system (ECQ uses Jira).
Provide face to face ICT support to staff within the organisation, and consistently display the ECQ and Queensland Government values, ensuring that these are upheld at all levels of the organisation.
Support end user environments and supporting technology solutions;
Intune management of end point devices.
Windows 10/11.
Office 365 (Exchange Online, SharePoint, Teams Meeting Rooms, OneDrive, etc).
Be knowledgeable and have practical experience in administration of:
Microsoft Windows Server.
Entra, Active Directory, Conditional Access.
Azure (IaaS, PaaS, etc).
Supporting technologies for cloud such as Firewall, Identity, etc.
Follow procedures to support business-as-usual tasks, election specific project activities, and technology deployments.
Develop operational policies, practises, and system documentation.
Take part in various technology deployment projects to support continual improvement and election event activities.
Plan and deliver reliable and cost-effective solutions dealing with a range of technology vendors and suppliers.
Investigate and implement new technology and ideas to innovate processes that support continual improvement in line with the Commission's Digital ICT Strategy.
Maintain an up-to-date knowledge and understanding of the department's business activities, ICT environment, and developments and trends in information technology.
Applications to remain current for 12 months.
Job Ad Reference: QLD/693369/26
Closing Date: Friday, 10 July 2026<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.
