Position: Front Office Receptionist Part-time
About Us
The Lookout Resort is a beautiful boutique resort nestled high on Noosa Hill — close enough to all the attractions, yet far enough away to provide a peaceful retreat.
We pride ourselves on delivering a high level of service, presentation and cleanliness, ensuring our guests have a memorable and enjoyable stay.
About You
You’re a naturally warm and friendly person with a bubbly, infectious personality. You enjoy meeting people, making guests feel welcome and going the extra mile to ensure they have a great experience.
Experience in hospitality or guest services is highly regarded, along with a good knowledge of Noosa, its attractions, beaches, restaurants and local hotspots.
Most importantly, you’re reliable, well organised and have a genuine passion for providing exceptional guest service.
About the Role
Reporting directly to the On-site Managers, you will play an important role in the day-to-day operation of the resort, with responsibilities including:
· Warmly welcoming incoming and departing guests with a friendly and enthusiastic attitude
· Spending time with guests on arrival and sharing local knowledge, including recommendations for restaurants, attractions and things to do
· Processing online and telephone reservations through our PMS (Resly), ensuring all guest communications are accurate and sent promptly
· Processing deposits, entering data and issuing receipts
· Answering incoming calls and assisting with guest enquiries, reservations and requests
· Preparing apartments for incoming guests and ensuring they are presented to our high standards
· Coordinating and overseeing cleaning contractors
· Maintaining a high level of attention to detail across all areas of guest service and apartment presentation
· Identifying maintenance issues and, with management approval, arranging trades to attend to any required works
· Assisting with the smooth day-to-day operation of the resort
· Being flexible and willing to jump in and help wherever needed
A keen eye for detail is essential, as is the ability to work independently, manage competing priorities and remain calm and friendly when things get busy.
Let's Go!
If this sounds like you, we’d love to hear from you!
Come and join our fantastic team at The Lookout Resort and help us deliver the welcoming, personalised experience our guests have come to expect.
Apply now with your CV and tell us a little about yourself and why you’d be a great fit for the team!
Pay: $33.00 – $40.00 per hour
Work Authorisation:
Location:
- Noosa Heads QLD 4567 (Preferred)
Work Location: In person
