Job description
Agency Department of Education and Training Work unit School Operations
Job title Operations Officer Designation Administrative Officer 5
Job type Full time Duration Fixed to 28/06/2027
Salary $90,946 - $95,468 Location Darwin
Position number 40558 RTF 352294 Closing 26/07/2026
Contact officer Tamika Chin, A/Director School Operations Darwin on 08 8901 1371 or
[email protected]
About the agency www.education.nt.gov.au
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=352294
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF
YOUR TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Primary objective
As a member of the School Operations Darwin region team, collaboratively lead work to provide high level advice and
support on operational matters to government schools and the community within the Darwin region.
Context statement
School Operations provides operational advice and services to government schools, tailored to their needs and focused on
supporting their improvement agenda. School Operations ensures the implementation of NT and Commonwealth
Government policies and department strategic priorities in NT Government schools. The position works within a small
collaborative team that provides a frontline service to schools. The environment is high pressure and priorities can change
quickly requiring all team members to have a high level of adaptability and resilience.
Key duties and responsibilities
1. Provide operational advice to schools ensuring compliance with departmental policies and procedures.
2. Complaint management adhering to the complaint management framework with a focus on the accurate recording of
complaints and outcome resolution.
3. Undertake projects and research issues to support continuous improvement of School Operations and the agency using
effective research and evidence-based approaches, as well as stakeholder engagement and feedback.
4. Provide administrative support to the School Operations team including the preparation of briefings, newsflashes,
reports, and general correspondence in a timely manner.
5. Oversee Work Health Safety requirements for the team and support emergency management responses as needed.
Selection criteria
Essential
1. Strong interpersonal, skills with a demonstrated ability to effectively engage with a range of stakeholders to negotiate
and influence positive outcomes.
2. Demonstrated experience in business administration functions including proven oral and written communication skills
with the ability to prepare high level documents.
3. Demonstrated ability to interpret and apply policy and legislative requirements within a complex operating or
government environment.
4. Experience in project support, including undertaking research and ability to extract, analyse and collate relevant data.
5. Experience in complaints management, dealing with conflict situations and managing confidential and sensitive
information.
6. Demonstrated ability to operate as an effective team member to deliver outcomes while working under pressure,
prioritising workloads and making sound judgements in a constantly moving and demanding environment.
Desirable
1. Knowledge of the functions and responsibilities of the Department of Education and Training.
Further information
The successful applicant must hold a current Working with Children Clearance Notice (Ochre Card) or the ability to obtain.
