About the role:
This position is a Full-time, Fixed-Term role from 1 December 2025 to 31 March 2028.
The Senior Business Analyst is responsible for leading business analysis activities within the Digital Health Projects unit, supporting the successful delivery of complex digital health initiatives under the Mental Health and Wellbeing Client Management System (MHWCMS). The role partners with internal and external stakeholders-including technical teams, and vendors-to elicit, analyse, and document business and technical requirements, ensuring solutions are fit-for-purpose, scalable, and aligned with departmental and sector-wide objectives. This position requires a dynamic, analytical, and stakeholder-focused individual who can operate autonomously, drive clarity in ambiguous environments, and deliver high-quality artefacts that underpin successful project outcomes. The Senior Business Analyst will champion best practice methodologies, foster collaborative relationships, and contribute to the continuous improvement of digital health delivery across Victoria.
Reporting to the Program Manager, MHWCMS, this role will undertake the following:
- Lead requirements gathering and analysis for MHWCMS digital health initiatives.
- Engage and align operational, technical, and vendor stakeholders.
- Support solution design, testing, and implementation to ensure robust, user-centric outcomes.
- Apply best practice methodologies (Prince2, Agile, Lean, Design Thinking) to drive project delivery and improvement.
- Prepare and maintain high-quality documentation and actionable project reports.
- Identify, assess, and manage risks and issues to support successful project delivery.
Please view position description for further information about the role.
About us:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.
About you:
- Interprets and applies business plans and policies in own area of responsibility and provides advice to others on implementation issues.
- Innovative thinking and analysis influences developments within area of responsibility.
- Negotiates with stakeholders, peers, industry bodies and other government agencies with the objective of gaining co-operation, influencing views and meeting timelines for delivery of project, service or advice.
- Develops briefs on highly complex issues that provide options for discussion and consideration and will contribute to the development of a set of final options for decision.
Qualification/Specialist Expertise
- A tertiary qualification in business analysis, project management, business, information technology, health administration, or an equivalent discipline or experience, is desirable but not mandatory.
- Certification in business analysis (e.g., CCBA, CBAP, IIBA, PMI-PBA) or equivalent (highly desirable).
- Minimum of 5 years ICT business analysis experience.
- Extensive knowledge and experience of ICT business analysis methodologies (e.g., BABOK, Agile, Lean) and their practical application.
- Proven experience in project level business analysis, process documentation, requirements capture, and tracking in a government context is highly desirable.
- Experience in the Victorian Public Health Sector is desirable but not mandatory.
- Demonstrated experience in the ability to facilitate and reason through complex problems, generate creative solutions, and link ideas to innovations.
- Expert ability to diagnose trends, obstacles, and opportunities in the internal and external environment; conceptualise and define systems.
- Strong written, communication, negotiation, and influencing skills.
- Ability to build and maintain effective partnerships with internal and external stakeholders at all levels.
- Experience in utilising various business analysis practices, frameworks, and tools.
- Demonstrated experience in forming part of a project delivery team.
What we offer:
- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service.
- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.
How to apply:
Applications should include a resume and a cover letter. Click the `Apply' button to view further information about the role including key contact details and the advertisement closing date.
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at [email protected]. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.
If you have any queries in relation to participation in recruitment processes at Health, or experience any issues in applying, please feel free to email [email protected]. Please note that unsolicited applications from third parties cannot be accepted. If you have questions regarding the role, please message the contact person listed on the advertisement directly.
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