Introduction:
About us
Lutheran Disability Services (LDS) is seeking a highly capable and motivated individual as a Data & Systems Integration Analyst. This role will play a critical part in strengthening our systems, enhancing data capability, and ensuring revenue integrity across the organisation.
LDS is a not-for-profit organisation with our core values being Faith, Excellence, Empowerment and Fun. This helps to create a client centric culture that empowers us to deliver what it takes to our people and clients, so that they know that they matter and to help create a life where they feel a part of the community and have a life of their choosing.
Description:
About the role:
This role will have a strong focus on systems integration and optimisation, you will act as the bridge between operational teams, Finance, and systems vendors- driving improvements that enable smarter decision-making, financial sustainability, and high-quality service delivery.
Systems Integration & Optimisation
Lead integration and optimisation of core systems (client management, rostering, billing, finance)
Conduct gap analyses and implement system and process improvements
Enhance system configuration to drive automation, data accuracy, and efficiency
Act as the key liaison between operations, Finance, and system vendors
Deliver system improvement initiatives through process mapping and stakeholder engagement
Strengthen data governance, reporting capability, and support NDIS compliance
Data Analytics & Business Intelligence
Develop dashboards and automated reports for financial and revenue performance
Monitor NDIS utilisation, claims, and revenue to identify risks and opportunities
Produce executive and board-level reporting using business intelligence tools
Provide service and program financial insights to support decision-making
Identify cost drivers, loss-making supports, and pricing pressures
Partner with Finance and HR on forecasting, workforce analysis, and strategic planning
Governance, Capability & Continuous Improvement
Develop consistent, high-quality reporting for leadership and governance bodies
Improve data quality, integrity, and organisational reporting standards
Build data literacy and capability across teams
Document key metrics, data definitions, and business rules
Foster a culture of evidence-based decision-making
Skills and Experiences:
About You:
Skills & Experience
Demonstrated experience in systems integration, systems analysis, or business intelligence
Strong analytical and problem-solving capability
Proven ability to translate complex data into clear, actionable insights
Experience working with financial, rostering, or operational data
Experience in project delivery, including systems or process improvement initiatives
Strong stakeholder engagement skills across technical and non-technical audiences
High attention to detail and commitment to data integrity
Advanced competency in Microsoft Office (particularly Excel) and willingness to learn new systems
Required Qualifications and Clearances
Qualification in IT, Computer Science, Business Intelligence, Analytics, or related field (desirable)
Experience in Project management (advantageous)
Experience in a not-for-profit or regulated environment (advantageous)
Experience in NDIS, disability, health, or human services (desirable)
NDIS Worker Screening Clearance
At LDS, you’ll contribute to meaningful work that improves lives while shaping how data and systems drive better outcomes across our organisation. This is an opportunity to make a tangible impact through innovation, integration, and insight.
Please note that only candidates that meet our selection criteria will be contacted. For further information, please refer to the position description.
