Policy Manager
Grade: 11/12
Salary range: $149,739 - $173,174 + superannuation and leave loading
Duration: ongoing, permanent full time role
Location: Hybrid with an in-office requirement 2 days a week in Sydney or Gosford. This may be subject to change in line with DCS workplace policies
Help shape the future of NSW’s connectivity by influencing national telecommunications policy, funding and reform at the highest levels of government.
We are seeking an experienced Policy Manager to lead and deliver complex policy initiatives across the telecommunications and digital infrastructure portfolio.
In this role, you will play a critical part in advocating for the best interests of NSW, working closely with Commonwealth agencies, regulators and industry stakeholders to influence funding decisions, policy settings and legislative reform that support the State’s strategic priorities.
About the team
This role sits within the Strategy, Policy and Governance team in the NSW Telco Authority.
The team works across government and industry to shape policy and regulatory settings that enable Telco’s vision and improve connectivity outcomes. Furthermore, the team applies an enterprise‑wide lens to planning, governing, and optimising project and initiative delivery to ensure Telco meets strategy and customer needs.
Your responsibilities will include
-
Leading the development, analysis and implementation of telecommunications and digital infrastructure policy initiatives, ensuring alignment with NSW Government priorities.
-
Analysing and interpreting Commonwealth policy proposals, legislation and Cabinet submissions, providing clear advice and recommendations on implications for NSW.
-
Advocating NSW’s position through formal consultation, negotiation and engagement with Federal Government departments, regulators and statutory bodies.
-
Developing strategies to influence funding arrangements, regulatory frameworks and legislative reform to support NSW’s telecommunications and connectivity objectives.
-
Preparing high-quality briefings, Cabinet materials, ministerial correspondence and reports for senior decision-makers.
-
Leading and facilitating stakeholder engagement with industry, jurisdictions and internal partners, balancing competing interests to achieve optimal outcomes.
-
Monitoring emerging trends, risks and opportunities in the telecommunications sector to inform proactive policy advice.
-
Contributing to the delivery of Government commitments by managing interdependencies, risks and competing priorities.
For more information on the role and its accountabilities, click here to view the role description.
To be successful in this role you will have
-
Strong experience in policy development, legislative analysis and reform, ideally within or closely related to the telecommunications or infrastructure sectors.
-
Demonstrated ability to interpret complex policy and Cabinet material and translate it into practical, actionable advice.
-
Proven experience influencing outcomes through negotiation, consultation and advocacy, particularly across jurisdictions or levels of government.
-
The ability to operate with credibility and resilience in high-pressure environments with tight timeframes.
-
Excellent written and verbal communication skills, including the ability to brief senior executives and Ministers.
-
Strong stakeholder management skills, with experience engaging Commonwealth agencies, regulators and industry bodies.
While direct telecommunications experience is desirable, candidates with strong transferable policy and regulatory experience are encouraged to apply.
About NSW Telco Authority
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.
We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.
NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.
We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.
NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.
We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.
For more information, go to NSW Telco Authority
Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation
For enquiries relating to recruitment please contact Fiona Glover via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: 9:59am Wednesday 1st July
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
