Crown Spa is Sydney’s most exclusive luxury wellness experience, offering indulgent facials, massages and world-class treatments within a tranquil harbourfront setting. With 11 treatment rooms, vitality spa, steam room, infra-red sauna and experience shower facilities and outdoor terraces, it is a truly unique sanctuary for personalised self-care.
The Role:
We are seeking a Full-Time Spa Receptionist, in this role you will deliver a warm, professional welcome, manage bookings and enquiries and support daily spa operations while ensuring a seamless five-star guest experience. This role requires flexibility across a 7-day rotating roster, including weekends and public holidays.
Key Responsibilities:
Deliver a warm, professional welcome to all guests and residents
Manage bookings, enquiries, and updates efficiently
Provide clear guidance on treatments and products
Gift card sales
Maintain presentation of reception and spa areas
Support daily operations and therapist coordination
Support management with stock take and any ad hoc tasks
Promote services and retail to enhance guest experience
Uphold five-star service standards at all times
About You:
You will bring experience in a luxury spa, hotel, or customer-facing environment, with strong multitasking skills and the ability to remain composed in a fast-paced setting. A passion for wellness and hospitality, excellent communication skills, confidence using booking systems, and a polished, professional presentation are essential.
NSW Responsible Service of Alcohol (RSA) certification is required for this position, as part of the role includes offering beverages to guests.
What’s on Offer:
Opportunity to be part of a iconic hospitality brand
Ongoing product training with world-class brands
Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
Chance to take part and be rewarded in Crown’s group-wide recognition and awards program
Ability to be an active member and contribute to Crown’s community, diversity & inclusion committees
Access to discounts with our corporate partners – including tickets to events, performances and more
*Must have full working rights
