The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We’re focused on
supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with
communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and
wellbeing treatment or accelerating medical research. It’s all part of the way we partner with the community to help every individual lead a healthy life.
About the role:
The Principal Application Transition Lead – MHWCMS is accountable for leading the transition of the Mental Health and Wellbeing Client Management System (MHWCMS) from implementation into stable, sustainable business‑as‑usual operations within Health Technology Services (HTS). The role ensures the MHWCMS solution is operationally ready and supportable, with clear accountability for transition assurance, cutover coordination, early‑life stabilisation and service acceptance.
A core responsibility of the role is to define and embed the future service model for MHWCMS, including support structures, roles, tiering, processes and operational interfaces within HTS. The role works closely with The MHWCMS project team and HTS service delivery, support and technical teams to ensure responsibilities are clearly defined, documented and transferred, and that service management arrangements are aligned to the needs of a critical statewide application.
The role also leads the operational capability transition, ensuring staff currently supporting the existing system are appropriately prepared to support MHWCMS. This includes identifying skill and capability gaps, coordinating knowledge transfer and uplift activities, and managing a period of controlled dual support where both systems operate concurrently. Through this transition period, the Principal Application Lead provides authoritative application leadership, assuring senior stakeholders of system stability, service readiness and the effective handover to steady‑state BAU support arrangements.
About us:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.
About you:
Qualifications:
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Tertiary qualification or relevant study in information technology, health informatics, information systems or a related discipline.
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Relevant professional training or certifications in service management, application support, operational readiness or ICT service governance (for example ITIL or equivalent).
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Equivalent senior professional experience leading or coordinating application services, operational readiness or lifecycle management activities for complex systems will be considered in lieu of formal qualifications.
Mandatory Specialist Expertise:
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Demonstrated experience providing senior application or service leadership within a complex operational environment, with accountability for application readiness, stability and support arrangements.
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Demonstrated experience defining, implementing or improving application service models, including support structures, roles, responsibilities, service interfaces and operational processes within a shared services or enterprise context.
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Demonstrated experience applying service management principles to manage operational risk, prioritisation and issue resolution for business‑critical applications.
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Demonstrated experience providing assurance and advice to senior stakeholders on application stability, service readiness and operational risk during periods of significant change or increased operational demand.
What we offer:
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The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
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A strong commitment to work-life balance, including a diverse array of flexible working arrangements.
How to apply:
Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at
[email protected]. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.
If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email
[email protected]. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.
Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.
