As Business+ continues to grow, we’re looking for a Senior Manager, Digital Product Owner to own and continuously evolve the Business+ digital product experience across customer-facing digital journeys, with direct ownership of the web application and mobile app.
You will be responsible for how customers interact with Business+ across our digital products and embedded partner experiences. Working closely with Product, Growth, Operations and Technology teams, you’ll translate customer needs, product propositions and growth opportunities into intuitive, elegant and seamless customer experiences.
A key part of the role is shaping how customers experience Business+, balancing customer outcomes, business priorities and technology considerations to create experiences that drive engagement, product adoption, cross-sell, referrals and customer satisfaction.
This is a strategic and hands-on role suited to someone who enjoys moving between customer insight, journey design, experimentation and delivery, and is equally comfortable discussing strategy with senior stakeholders or jumping into Figma to sketch and refine customer experiences.
You’ll make an impact by:
- Owning the digital product roadmap across the Business+ web application and mobile app
- Designing and optimising customer journeys across onboarding, servicing, engagement, product discovery and digital self-service experiences
- Creating and refining customer journeys, wireframes, prototypes and experience concepts to improve customer outcomes
- Driving high standards of UX and UI across the Business+ digital product experience
- Partnering with Digital, Marketing and Growth teams to support a consistent and effective customer experience across Business+ digital touchpoints, including the website
- Translating product propositions, customer needs and growth opportunities into intuitive customer experiences
- Designing digital experiences that improve customer engagement, product discovery, cross-sell and referral outcomes
- Providing digital product and experience leadership for embedded finance and white-label partner experiences to ensure consistent customer outcomes
- Using customer insight, behavioural data and feedback to identify and prioritise experience improvements
- Partnering with Product, Growth, Operations and Technology teams to deliver customer and business outcomes
- Driving experimentation and continuous optimisation across digital experiences
- Working closely with designers, engineers and technology partners to bring great customer experiences to life
- Staying informed on emerging digital banking, fintech and customer experience trends
To succeed in this role, you will have:
- 7+ years’ experience in digital product management, product ownership, digital experience, customer experience, product design or related disciplines
- Strong understanding of UX, UI and modern digital product design principles
- Demonstrated experience creating and improving customer-facing digital products and journeys
- Strong product thinking with the ability to translate customer needs, business priorities and product propositions into exceptional digital experiences
- Experience creating journey maps, wireframes, prototypes or experience concepts as part of the product and design process
- Strong analytical, stakeholder management and influencing capability
- Curiosity, initiative and a passion for creating products customers genuinely enjoy using
- Experience in fintech, banking, SaaS or technology-led businesses will be highly regarded
- A background in product design, UX, service design or digital product management will be highly regarded
What success looks like:
- Digital customer experience
- Customer satisfaction and engagement
- Digital adoption and utilisation
- Journey completion rates
- Customer effort reduction
- Customer retention and engagement
- Cross-sell and referral engagement through digital channels
- Consistency and quality of UX and UI experiences
- Delivery of high-impact digital experience improvements
Why Great Southern Bank?
Whatever your role with us, you’ll be part of a bank owned by customers, for customers. We’re building a workplace where people bring energy, curiosity and initiative to a fast-changing environment, making thoughtful decisions that balance better customer outcomes with sustainable business success.
Business+ offers a unique opportunity to help shape a growing digital banking proposition while retaining the autonomy, pace and ownership typically found in high-growth technology businesses. You’ll have the opportunity to make a visible impact, work across Product, Growth, Operations and Technology, and help create digital experiences that customers genuinely choose.
If you’re passionate about digital products, customer outcomes and building experiences people love using, we’d love to hear from you.
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