Achieve Something Great
Step into a role that sits at the heart of a supportive, collaborative team dedicated to keeping patient care running smoothly behind the scenes. You will help develop and implement efficient administrative processes that make a real difference to how information flows across the organisation, ensuring clinical teams have what they need to deliver timely, coordinated care.
This is an opportunity to bring your organisational strengths into a department that values clarity, communication, and teamwork, all while contributing to a service that directly supports the patient experience.
Are You the Right Fit?
Candidate fitting into the role:
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Demonstrates strong attention to detail and a methodical, organised approach to managing medical records, ensuring accuracy, completeness, confidentiality, and compliance with privacy and information‑handling requirements.
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Communicates clearly and professionally, using active listening to respond to enquiries, support staff, and build positive relationships with internal and external stakeholders.
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Thrives in a role central to the patient journey, valuing service excellence and understanding how routine yet critical tasks contribute to timely, coordinated, high‑quality care.
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Confidently uses computerised systems including PAS, eMR, scanning software and Microsoft Office, with the ability to manage paper, hybrid and electronic records and quickly learn new systems.
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Works effectively both independently and as part of a collaborative team, meeting deadlines, supporting KPIs, and contributing to training, quality improvement, and a supportive team culture.
Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
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Demonstrated attention to detail, ability to follow clearly outlined processes and perform tasks in a methodical manner.
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Demonstrated ability to organise and prioritise workload and meet deadlines.
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Demonstrated ability to identify errors, data integrity issues and problem solve.
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Demonstrated high level interpersonal, communication and customer service skills, including demonstrated ability to communicate effectively with customers.
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Demonstrated high level computer skills. Knowledge of Hospital Patient Administration Systems (PAS) /Electronic Medical Records (eMR) is desirable.
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Demonstrated ability to work independently and as part of a team.
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Demonstrated ability to adapt to changing priorities, process, and work environments.
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Demonstrated understanding of information privacy and confidentiality requirements.
If you’d like more details, we’re here to help.
More Than Just a Job – Why Work With Us?
Financial Perks
12% superannuation
Salary packaging and novated leasing via Smart Salary
Annual leave with 17.5% leave loading (for full-time and part-time staff)
One extra day off each month for full-time employees
Work-Life Balance
Flexible work options, including hybrid and varied hours (depending on the role)
Paid maternity and parental leave
Generous leave options like long service and carers leave
Grow Your Career
Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
Health & Wellbeing
Discounted gym membership through Fitness Passport
Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
Wellbeing programs that promote mental health, resilience, and balance
Additional Information
Temporary Positions
Temporary visa holders may be considered if no suitable citizen or permanent resident is found.
For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.
Vaccination Requirements
Child Safe Employment
South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
