What will it be like to join the Team at West Hotel?
Hilton is the leading global hospitality company, committed to an equitable and inclusive workforce and environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award-winning Great Place to Work culture means:
- Exceptional workplace culture and Australia #1 Best Workplace (large) 2026.
- 110 exceptionally discounted travel nights per year for you, your friends or family to enjoy at any of our 9000+ hotels located in 143 countries and territories around the world.
- Bonus Annual Leave days after 2 years.
- Unwavering focus on creating an inclusive environment offers growth opportunities, is driven by purpose, and allows team members to bring their best, most authentic selves to work.
- Food & Beverage discounts so you don’t just stay when you travel but also enjoy dining experiences.
- Access to Hilton’s Thrive Mental Wellness Hub and Intellect App.
- Flexibility so you can Thrive and make space for what matters most.
What will a day on the job be like?
No two days are the same, in this role you’ll be directly impacting the guest experience, working closely with an experienced team, and delivering Food and Beverage service.
- Creating exceptional guest experiences in all interactions with our guests. Ensuring all guests receive a friendly, warm welcome, prompt attention along with quick, efficient service.
- Set up and maintain all service areas & stations with sufficient mise en place for the length of service.
- Ensure orders are promptly collected from the kitchen when ready and carried to the guests appropriately.
- Undertaking general waiting duties for food or beverages or both, including cleaning tables.
- Taking reservations, greeting and seating guests.
- Demonstrate exemplary menu & product knowledge and be familiar with all items on menus available.
- Demonstrate responsible service of alcohol to all patrons at all times.
- Exhibit exemplary personal behaviour, appearance, and attitude.
- Ensure tables and chairs are correctly positioned for each seating and that all chairs, seats, and floor are spotlessly clean before the arrival of each guest and to be maintained during service.
What are we looking for?
- Must possess a current and valid NSW Responsible Service of Alcohol (RSA) Competency Card.
- Previous work experience in Hospitality or Customer Service is desirable.
- Previous food hygiene experience is desirable.
- Completed tertiary qualifications in Hospitality Management are desirable.
- Electronic Ordering Systems experience is desirable.
- Cash handling Experience is desirable.
- A high level of interpersonal skills in both oral and written communication.
- Time management and ability to follow directions.
- Good communication skills.
- Committed to delivering a high level of customer service.
- Excellent grooming standards.
- Able to work on a rotating roster, both day and night shifts involving late starts and early finishes.
Must have valid Australian working rights (minimum 6 months).
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Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
