Make a lasting impact in a values-driven organisation supporting diverse communities
MiCare is a not-for-profit organisation that exists to enable people from diverse backgrounds to lead dignified and meaningful lives. We offer aged care, home care, retirement living and migrant support services, with a strong focus on culturally appropriate care and community connection.
With teams located across Victoria and Queensland, we embrace diversity in both our workforce and the communities we support. At MiCare, you’ll join a compassionate, dedicated group of people working to deliver real impact every day.
The Role
The Village & Admissions Manager is responsible to manage all aspects of the retirement villages portfolio in accordance with the Retirements Villages Act 1999 (QLD) and other relevant legislative requirements, along with MiCare policies and procedures to ensure targets are met, and to assist in delivering high quality village services within the village operating budget constraints.
The role is responsible for tasks connected with the operations of retirement village units and apartments. These included, but are not limited to, re-sales of units and apartments, marketing, promotional and lifestyle programs for all our villages whilst adhering to budget requirement, ensuring grounds and buildings are maintained, development and implementation of MiCare’s policies and procedures, management reporting and liaising with a wide stakeholder base such as residents, service providers, government and industry groups.
Support the management team in the assessment of future residents and clients for all MiCare services and assist prospective residents by providing information and advice regarding accessing residential, community or another appropriate services.
MiCare’s Services include:
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Residential Care
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Aging in place
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Planned Activity Groups
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Community Aged Care Packages
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Information and Referral
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Social Support (i.e. Friendly visiting (home)
- Community visiting programs (Residential Facility)
- Telelink
- Telephone Monitoring Service
- Independent living units
- Settlement Services for migrants
Key Result areas
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Maintain residential aged care occupancy at 95% or higher.
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Maintain Supported Resident Ratio at above 40%.
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Maximise Refundable Accommodation Deposits (RADs) opportunities.
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Maintain occupancy for the village at 95% or higher.
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Achieve budgets for the retirement village.
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Ensure compliance to the Retirement Villages Act (Qld)
What We’re Looking For
Qualifications
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A degree or diploma in a related area of expertise
Experience
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Demonstrated knowledge of current industry standards and developments;
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Previous experience in managing admissions into residential aged care;
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Previous experience in retirement village property, or real estate with an emphasis on sales;
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Ability to complete primary client assessment for aged care services;
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Ability to develop strong working relationships within the team, resident and staff at all levels;
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Understanding of budgeting processes. Demonstrated knowledge of market trends;
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Demonstrated knowledge of Microsoft suite of programs including high level experience in Excel, Word and Outlook; and
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Working understanding of Work, Health and Safety requirements relevant to position.
Essential skills
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Excellent communications and interpersonal skills;
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Integrity and care;
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Strong customer sales and service skills;
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An understanding of and empathy towards all people
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Discretion and tact with respect to confidential information;
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A commitment to quality, professionalism and attention to details in all tasks performed;
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Organised and efficient and the ability to prioritise during times of competing demands;
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Problem solving skills;
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Flexible and responsive to change;
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Ability to work independently and with limited supervision;
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Ability to contribute effectively within a team environment;
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Ability to establish and maintain strong relationships with stakeholders;
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Ability to accept direction and provide timely and constructive reporting;
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Ability to work according to a determined work schedule;
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The ability to work in a culturally sensitive manner within an ethno-specific environment;
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A preparedness to work to the 10 principles of the Eden Alternative philosophy. and
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Self-motivated with a flexible, caring and patient attitude.
Why MiCare?
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Save on tax with generous salary packaging benefits — novated leasing, general living expenses, meal entertainment, holiday accommodation and venue hire.
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Enjoy exclusive perks via our employee wellness portal — access to amazing discounts on everyday items.
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Achieve true work life balance — hybrid working between home and primary office location (Birkdale).
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Act as a change agent — drive real transformation in a purpose-led organisation.
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Be part of a multicultural, values-led team making a real difference in the community.
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Grow with us — access professional development in a supportive, collaborative environment.
To be considered for this role you must be an Australian or New Zealand Citizen or permanent resident. The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check.
How to Apply?
If you’re ready to join in a purpose driven organisation, we’d love to hear from you. When applying, please combine your CV and cover letter into one document and upload it as part of your application.
You can also review the Position Description for further information about the role and requirements.
Applications close 5:00pm, 12 August 2026
MiCare is handling this recruitment independently and is not engaging agency support at this stage.
