Our company is seeking an ICT Customer Support Officer to join our team at our West Melbourne office. This is a hands-on, full-time role suited to someone with a passion for PC hardware, strong attention to detail, and experience working across inventory and RMA workflows. You'll play a key part in building, testing, and supporting our custom PC systems while assisting with warranty and stock operations.
Location
West Melbourne
Key Responsibilities
- Build desktop systems in line with company standards and production requirements
- Assist with PC testing and troubleshooting in line with company standards as required
- Support the RMA team with the administration of faulty, returned, and warranty-related parts
- Process stock transfers from the warehouse and update stock movements between relevant departments and locations
- Sort and organise faulty parts so they are ready to be reviewed, claimed, returned to suppliers, or otherwise actioned
- Prepare, submit, and follow up on supplier warranty claims, including replacements, rejected claims, pending claims, repairs, and credit notes
- Assist with testing faulty or returned parts when required, including covering RMA testing duties during staff absences
- Escalate urgent, high-value, unclear, disputed, or warranty-sensitive RMA cases to the RMA supervisor or relevant manager
What You'll Bring
- 1–2 years of relevant work experience in a similar ICT, PC building, or RMA support role
- Prior experience using Cin7 Inventory Software (essential)
- Prior experience using ClickUp (essential)
- Solid understanding of PC components and desktop system assembly
- Strong organisational skills and attention to detail
- Ability to manage multiple tasks across building, testing, and warranty workflows
- Good written communication skills for handling supplier claims and internal escalations
- A team player who can work independently when required
- Full Australian working rights
Pay: $70,000.00 – $80,000.00 per year
Work Location: In person
