Fast-paced elective admissions and waiting list coordination
Patient-focused role delivering high-quality service and support
Work within a dynamic hospital admissions and clinical liaison team
Coordinate elective admissions and waiting lists, delivering seamless patient booking experiences in a high-volume hospital setting.
Employment Type: Temporary Full Time (Up to 26/07/2026)
Position Classification: Administration Officer Level 3
Remuneration: $35.84 - $36.96 per hour
Hours Per Week: 38
Location: Westmead Hospital
Where you'll be working
You will be based at Westmead Hospital, one of NSW’s leading tertiary referral hospitals, providing world-class care across a diverse and growing community.
You’ll join a supportive and collaborative Admissions and Bookings team where accuracy, compassion, and service excellence are at the heart of everything we do.
- Work within a busy, high-performing hospital environment supporting elective surgery and outpatient pathways
- Be part of a team committed to delivering timely, patient-centred administrative services
- Engage with a wide range of clinical, administrative, and external stakeholders
- Contribute to continuous improvement in booking and admissions processes
- Support a culture of respect, confidentiality, and cultural awareness
What you'll be doing
In this role, you will manage and coordinate elective admissions and waiting lists, ensuring patients are booked accurately and efficiently in line with policy and procedural requirements.
- Process and review Recommendation for Admission (RFA) forms, ensuring compliance with policy requirements
- Enter and maintain accurate data on electronic waiting lists and booking systems
- Schedule clinic and theatre appointments and coordinate patient communications via phone, email, and mail
- Liaise effectively with medical, nursing, administrative, and external stakeholders including private clinics and community services
- Monitor, audit, and maintain waiting lists to ensure accuracy, timeliness, and service standards are met
How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
Selection Criteria:
- Relevant experience in admissions and bookings processes
- Experience with computerised patient administration systems
- Sound knowledge of NSW Health Waiting Time and Elective Surgery Policy
- Experience in a customer service role demonstrating effective interpersonal skills
- Demonstrated ability to work productively within a team, and to work autonomously when required
- Demonstrated time management and organisational skills to manage competing priorities.
- Demonstrated understanding of Medical Terminology
Requisition ID: REQ658775
Applications Close: 14th June 2026
Need more information?
- Review the detailed Position Description for insights into role requirements and criteria.
- Explore the selection process, employment checks, outcomes and notifications.
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .
Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.
Please note: A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or a period not shorter than the duration of the advertised position.
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