ACHL COMMUNITY DEVELOPMENT MANAGER
Location: NSW
Reports to: ACHL Strategic Support Manager
Supervises: Community Development Officers, Project Employees
ACHL Capability Band: #
Primary Purpose:
Responsible for management of external communication, management and leadership of fostering community engagement and development, including programs not related to Housing for developing and implementing communication strategies, engaging with stakeholders, and supporting community initiatives across all Australian jurisdictions.
Context:
This is a leadership role driving ACHL’s vision, values, mission and goals. Senior leaders are expected to build and promote a safe, healthy and respectful environment that is free from harassment and discrimination while creating opportunities for, and role modelling, work life balance
Work Health & Safety
Ensure all tasks and activities associated to the role’s operations comply with WHS legislation, relevant State jurisdiction and ACHL health and safety policies, procedures and directions
Responsibilities:
The ACHL Community Development Manager will support and advance the community development activities of the organisation:
Community Development:
- Leading the design and delivery of community engagement programs.
- Working with local organisations, government bodies, and community members to identify needs and develop strategies.
- Creating and implementing programs that enhance the quality of life for residents.
- Addressing community challenges and promoting sustainable growth.
- Fostering community partnerships and collaboration.
Program Management:
- Management of Programs not relating to Housing.
- Ensuring contractual obligations are met regarding programs.
- Manage reporting.
- Manage relationships with stakeholders.
- Manage financial agreements for programs.
Other Responsibilities:
- Managing budgets and resources for communication and community development projects.
- Providing advice and support to senior management on communication and community engagement matters.
- Evaluating the effectiveness of communication and community development initiatives.
14. Support the Business Improvement Team and promote a continuous improvement culture.
15. Support and promote ACHL’s WHS framework.
16. Manage ACHL community development/engagement and strategic risks in response to ACHL’s risk management plan.
17. Prepare monthly reports to the Board on Community Development achievements.
18. Provide additional appropriate support to wider team and organisation.
Technical Skills, Experience & Qualifications:
- Degree qualified in a related field or equivalent skills, knowledge and experience
- Minimum 4 years senior management experience in the not for profit or community sectors
- In depth knowledge and understanding of the community and public housing sectors
- Satisfactory Police and Working With Children’s Checks/Vulnerable People’s Check
Key Capabilities:
Client Focus – Provides leadership and focuses wider team on First Nations customer outcomes
Embraces Diversity – Promotes diversity in the workplace and rewards others who demonstrate a non-judgmental attitude or approach.
Achieves Results – Monitors work progress and manages priorities with a commitment to achieving quality outcomes
Solves Problems – Monitors programs, identifies potential problems and develops and implements collaborative solutions
Resilience – Role models responding to day-to-day problems and achieving work outcomes in a positive way
Teamwork – Builds cooperation and overcomes barriers to information sharing, communication and collaboration
Guides, Mentors, learns – Develops ACHL’s workforce capability to meet First Nations customers’ needs
Communication – Confidently communicates with a range of audiences ensuring messages are concise, articulate and impactful using the most appropriate methods of communication
Nurtures Relationships – Builds and sustains positive relationships
with team members, stakeholders and clients. Anticipates and is responsive to client and stakeholder needs and expectations
Integrity – Understands and models ACHL’s social, ethical and organisational standards and responsibilities in all interactions
Commitment to First Nations Outcomes – Demonstrates a strong commitment to improving housing outcomes for Aboriginal and Torres Strait Islander people through culturally safe, respectful and inclusive practice.
Cultural Leadership & Integrity – Models ACHL values and ethical behaviour, respecting community authority, cultural protocols and self‑determination in all interactions and decisions.
Customer & Community Focus – Keeps First Nations customers, families and communities at the center of service delivery, advocating for fair, accessible and high‑quality housing services.
Inclusive Leadership & People Development – Builds a supportive, values‑aligned team culture; mentors staff and develops capability to deliver culturally appropriate services.
Accountability & Stewardship – Takes responsibility for outcomes, resources and decisions, ensuring transparency, compliance and responsible use of public and community assets.
Relationship Building & Collaboration – Establishes trusted partnerships with communities, government, sector organisations and internal stakeholders to strengthen service impact.
Adaptability & Resilience – Responds positively to complexity, change and competing priorities while maintaining focus on ACHL’s mission and long‑term goals.
Results‑Focused Delivery – Translates strategy into action, monitors performance and drives continuous improvement to achieve sustainable housing outcomes
Job Type: Full-time
Pay: Up to $155,000.00 per year
Benefits:
Work Location: Hybrid remote in Kempsey NSW
