As a Service Technician you play a critical role in delivering our products to our customers. Working closely with our Sales, Marketing and Manufacturing Warehouse team you will be responsible for delivering on-site installation, maintenance, and repair services for equipment and systems at customer locations.
The Field Service Technician ensures optimal performance, customer satisfaction, and compliance with safety and quality standards.
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Install, service, maintain and repair Konami gaming machines and associated products
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Diagnose faults and carry out repairs efficiently and to a high standard
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Attend customer premises as required, including on-call work outside normal hours
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Provide professional, courteous service when liaising with customers and venue staff
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Maintain up-to-date technical knowledge of Konami products and systems
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Use hand tools and diagnostic equipment (all provided by Konami)
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Complete service documentation accurately and on time
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Travel intrastate, interstate and occasionally overseas at short notice when required
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Support other departments and undertake additional duties as needed
To be successful in this role, you will have:
Essential requirements
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Current NSW Gaming Technician Licence
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Strong MS Office skills
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Clean NSW driver’s licence
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Ability to obtain and maintain a clear Police Check
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Professional communication skills and a customer-focused approach
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Ability to work independently with minimal supervision
Highly regarded
