Customer Service Representative
SNSW Clerk Grade 3/4 - starting annual salary $74,118 plus superannuation and leave loading
Employment Type:
1 x temporary 12-month part-time contract (20 hours per week) and Talent Pool Opportunity
This role is Monday to Friday and requires a minimum of 4 hours per shift.
Location: Yass Service Centre (Yass spoke site of Goulburn)
Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.
Looking for a rewarding role where your people skills can make a real difference? Join our Service Centre team and help deliver exceptional customer experiences by providing support and solutions to members of our local community every day. We're growing our team at the Yass Service Centre and are looking for enthusiastic, customer-focused professionals who are passionate about helping others.
If you enjoy working with people, solving problems and making a positive impact, we'd love to hear from you!
What are ‘hub and spoke’ Service Centres?
In some regional or remote areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations.
Yass Service Centre is the spoke site for Goulburn Service Centre.
About you
We're looking for someone who enjoys working with people and takes pride in delivering great customer service.
You might come from retail, hospitality, administration, banking, community services, or another customer-focused role. What matters most is your ability to communicate confidently, build rapport quickly, and help customers with empathy and professionalism.
You'll thrive in this role if you're a team player who enjoys problem-solving, can remain calm in a busy environment, and is passionate about helping others. You're reliable, approachable, and committed to making every interaction a positive one.
What You'll Bring
You don't need to have all the answers on day one. We're looking for people with the right mindset and a willingness to learn.
Your Impact
As the welcoming face of our Service Centre, you'll help customers access the information, support and services they need. In this varied role, you'll provide support through a mix of face-to-face customer interactions and phone enquiries by providing professional, respectful and customer-focused service. You'll contribute to positive outcomes for customers while helping create an inclusive environment where people feel valued, supported and understood.
About Service NSW
Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Operating hours:
In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
Part-time – minimum 14 hours per week - (Monday to Friday)
Full-time – 35 hours per week
Hours are also subject to change based on the needs of the business.
How to apply
Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date: Monday 27 July 2026 at 9:59am
Further Information:
For enquiries relating to recruitment please contact Joy Lethieullier via [email protected]
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
This role has been advertised externally and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
