Drive Your Career with Centurion: Seeking Customer Service Officer
Company Overview:
Centurion is a premier logistics company with a long-standing reputation for excellence in transportation services across Australia. Founded in 1971, our business provides nationwide service with 34 branches across Western Australia, Queensland, Northern Territory, South Australia and Victoria.
We’re currently expanding our team and looking for Customer Service Officer to join us in delivering quality service to our customers.
About the Role:
Centurion is seeking a professional Customer Service Officer to join the team in Perth Airport. The Customer Service Officer is responsible for delivering high quality customer service through inbound and outbound contact, including phone, email, webforms, live chat and other digital channels. The role ensures customer enquiries are resolved efficiently, accurately, and in accordance with Centurions organisational policies, service standards and regulatory obligations. This position also contributes to continuous improvement, customer satisfaction and overall contact centre performance. This will be a Maternity Leave contract position for 12 months with possible extension.
Key Responsibilities:
- Deliver exceptional service by responding to enquiries via phone email webforms and live chat
- Resolve customer complaints and investigations at first contact using effective problem solving
- Manage operational support tasks including booking freight creating consignments, printing labels and process invoice payments as required to support customer and operational needs.
- Maintain accurate customer records transactions and interaction details within the database and generate and communicate proactive customer reporting as directed.
- Collaborate with internal departments to ensure smooth operations and positive outcomes
- Follow company policies to identify and escalate high risk issues or complaints appropriately
Skills and Experience:
- Demonstrated experience working within a high-volume contact centre environment
- Strong computer literacy with proficiency in CRM systems ticketing and telephony platforms
- Ability to navigate multiple digital systems and adapt to new technology quickly
- Excellent verbal and written communication skills with a professional telephone manner
- Well-developed time management and conflict resolution skills to handle competing priorities
- Transport or logistics industry experience is highly desirable though not a prerequisite
Why Join Centurion?
- Salary Packaging: Use your pre-tax income to pay for groceries & bills
- Novated Leasing: Use your pretax income to buy a new or used car and save on the purchase price, fuel and running costs.
- Career Development: We support career goals via ongoing training, professional development opportunities, regular check ins and workshops.
- Discounts on private health insurance and cashback on retail purchases
- Recognition awards: $50 - $2,000 based on performance & years of service
- Employee Referral Program: Earn up to $1,000 by referring a friend to a position
How to Apply:
Ready to drive your career forward with Centurion? If you feel you have the experience, ability, and skills to take the next step with your career within Centurion, we want to hear from you. Click Apply now and attach an updated Resume and Cover Letter. For more information, please contact [email protected]
Don't miss out on this exciting opportunity to join a leader in the transportation industry! We are an Equal Opportunity employer, and we encourage applications from women and First Nations People.
Please note that we do not accept applications from recruitment agencies. Direct applicants only.
