Mirvac is a brand that creates and curates better experiences. We are more than developers or builders - we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.
As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.
Join us as we work towards building the imagine nation
- Be part of landmark developments that are redefining Sydney's urban landscape
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Join a Tier 1 construction leader listed on the ASX
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$1000 of Mirvac Securities Annually
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Leadership and Professional Development Programs
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Discounts across health, wellness, lifestyle, motor vehicle, travel, technology
Our opportunity
As a Customer Relationship Executive, you will support the delivery of Mirvac’s customer experience strategy by managing the end-to-end customer journey through pre-settlement, settlement and post settlement phases.
Your responsibilities will include:
Customer Journey Delivery / Customer Service
- Own and deliver the end-to-end customer journey for allocated projects, from contract unconditional through to post-settlement and beyond
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Prepare and maintain project-specific customer journey frameworks and communication plans
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Act as the primary point of contact for purchaser enquiries
Inspections & Settlement Execution
- Oversee and coordinate the CRM construction program in partnership with Construction and Development teams, ensuring alignment to customer journey milestones
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Coordinate and conduct CRM inspections, valuation inspections and pre-settlement inspections
Post-Settlement Customer Experience
- Oversee the post-settlement customer experience, ensuring a seamless transition from settlement through to ongoing customer care
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Act as the key point of contact for post-settlement customer queries and issues, managing expectations and maintaining a high standard of service.
Stakeholder Collaboration
- Liaise with Sales & Marketing, Development, Construction, finance and external stakeholders (solicitors, agents, contractors)
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Contribute to sales launches and customer events where required
Your point of difference
You have 3-5 years’ experience in Customer Service roles (retail, hospitality) and ideally some prior experience in Real Estate or for a home builder.
You will also need a Drivers’ licence and access to a car to travel across our sites (south west Brisbane) and Brisbane CBD.
You will also have:
- Strong written and verbal communication, with ability to deliver clear, professional customer communications
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Ability to manage customer expectations and handle complex or sensitive interactions
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Strong stakeholder coordination and organisational skills, with ability to manage multiple priorities
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Experience managing customer queries, complaints and escalations
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Relevant tertiary qualification desirable
Apply Now
If you're passionate about delivering exceptional customer experiences and enjoy building strong relationships, we'd love to hear from you.
