The opportunity
You will play a pivotal role in supporting the delivery of high-quality, person-centred care through Warrigal Home Services by coordinating and managing the care needs of clients living in the community. Working closely with the Care Services Manager, Operations Partner and broader Home Services team, you will ensure services are aligned to individual care plans, client goals and approved support frameworks.
This role requires someone who is highly organised, responsive and confident managing competing priorities in a dynamic environment. You will be responsible for undertaking comprehensive assessments, developing and reviewing care plans, and ensuring services remain responsive to changing client needs. Your ability to balance multiple client caseloads while maintaining a strong focus on outcomes and wellbeing will be essential.
You will collaborate closely with clients, families, service providers, and internal teams including Service Planning and Rostering, to ensure services are delivered safely, efficiently and in line with care plans. Your ability to problem-solve, communicate effectively and respond proactively will be key to minimising service disruptions and supporting positive outcomes for clients.
Through proactive care management, regular monitoring and ongoing engagement, you will support older people to live safely and confidently in their own homes and communities. You will also contribute to continuous improvement by identifying opportunities to enhance care delivery, promote independence and ensure the effective use of client funding to achieve optimal outcomes.
What you’ll bring
Essential:
- Diploma or Certificate IV in Community Services, Aged Care, Case Management or equivalent tertiary qualification.
- Demonstrated experience in care coordination, case management or related roles within aged, health or disability sectors.
- Advanced assessment and care planning skills including the ability to identify client needs, risks and support requirements.
- Experience working in multidisciplinary care environments.
- Strong interpersonal and communication skills with the ability to build relationships with clients, families and service providers.
- Ability to manage a caseload and prioritise competing demands
- Demonstrated understanding of person-centred care and wellness reablement principles.
- Demonstrated ability to network, negotiate and advocate.
- Ability to meet Worker screening requirements
- Valid Driver's Licence.
Desirable:
- Tertiary qualification in nursing, allied health, community services or related
- discipline.
- Current registration with the Australian Health Practitioner Regulation Agency (AHPRA) where applicable
- Experience supporting clients with complex care needs.
- Knowledge of the Aged Care Act and Support at Home reform changes
What we offer:
- Full Time Position
- Located at our newly renovated wellness hub in Albion Park Rail
- Not currently accessing salary packaging? Take advantage now and pay up to $18,550 less tax per year — meaning more money in your pocket
- Career break schemes, additional purchased leave and more
- Commitment to on-going professional and career development
- 24/7 access to mental, physical, social and financial support via the LifeWorks app
Lead with Purpose
Join us in creating a better future for aged care. At Warrigal, you’ll have the opportunity to drive positive change and help shape an organisation that truly values people—both our customers and our team.
Apply now to be part of something bigger.
Do work that matters to you
This is your chance to do work that matters and make a meaningful difference to the lives of Australia’s older community – now and in the future.
JOIN US AND BE THE DIFFERENCE
We encourage Aboriginal and Torres Strait islander people, workers of all abilities, ages and people from culturally and linguistically diverse backgrounds to apply and join our community.
Are you keen? Then don’t delay applying. We review applications as we get them and will close the vacancy once we find the right person.
Got questions? You can contact [email protected] but please don’t send applications through email – we can’t accept them.
If successful, you may be asked to do a medical, National Criminal History Check or NDIS Worker Screening Check, and provide references.
