Empire Hospitality is Australia’s largest and most trusted provider of outsourced housekeeping teams to deluxe and 5‑star hotels. With a reputation built on consistency, compliance, and exceptional service delivery, we partner with leading luxury hotels to maintain the highest standards of cleanliness, presentation, and guest experience. Our people are the heart of our success, and we invest in training, support, and professional development to ensure every team member represents the Empire standard with pride.
As a PM Room Attendant with Empire Hospitality, you will support our luxury hotel partners by ensuring guest rooms and floors are immaculate, refreshed, and ready on time. This role suits individuals who take pride in presentation, enjoy working independently, and thrive in a professional, high‑end environment. Shift times 12.00pm to 7.00 pm.
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Evening refresh service — remake beds, replace towels, replenish amenities, and reset rooms to 5‑star standards
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Turn‑down service — prepare rooms for guest return, ensuring comfort, ambience, and attention to detail
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Floor and corridor upkeep — maintain pristine presentation of guest floors and service areas
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Guest interaction — respond promptly and courteously to guest requests
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Reporting and communication — escalate maintenance issues, log lost property, and communicate with supervisors
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WHS and security compliance — follow Empire Hospitality’s safety, hygiene, and operational protocols
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Previous housekeeping or hotel experience (preferred)
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Strong attention to detail and pride in presentation
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Ability to work independently during PM shifts
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Professional communication and reliability
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Availability for evenings, weekends, and public holidays
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Valid Australian work rights
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Work across Sydney’s most prestigious 5‑star hotels
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Supportive leadership and structured training
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Opportunities for progression into supervisory and specialist roles
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Uniforms provided and laundered
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Convenient CBD locations close to transport
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A respectful, inclusive, and compliance‑driven workplace culture
Attend our walk‑in registration: Empire Hospitality Office 203, 13–15 Wentworth Avenue, Sydney NSW 2000 Monday–Friday, 10:00 am – 4:00 pm (excluding public holidays)
Bring your passport/ID, work rights, and Tax File Number. Applicants must already reside in Australia.
For enquiries: [email protected] Contact: 02) 9571 6811
