Join our team at BIG4 Rainbow Beach as a Front Office/Reception employee, where you will play a crucial role as the first point of contact for our guests. You’ll play a key role in creating a positive and lasting impression during their stay.
Main Duties/Responsibilities
- Guest Welcome & Service: Warmly greet every guest and create a friendly first impression. Treat guests with a genuine, helpful manner and a can-do attitude.
- Reservations & Sales: Manage reservations for cabins, sites and amenities in the property management system (PMS). Process basic transactions and restock small retail items.
- Check-in / Check-out & Payments: Complete arrivals and departures efficiently, issue keys/access codes, and explain park policies. Take deposits, process EFTPOS/online payments and refunds in line with procedures.
- Phones, Email & Online Enquiries: Respond promptly to calls, emails and web enquiries. Provide clear, accurate information about availability, pricing, policies and facilities.
- Administration & Records: Maintain accurate guest profiles, notes, and documents in the PMS. Protect guest privacy and handle data in line with company policies
- Cash Handling & Reconciliation: Handle cash and float securely; balance tills and complete end-of-day reconciliations accurately.
- Teamwork & Handover: Liaise closely with housekeeping and grounds staff for room/site status and condition. With a possibility of jumping in to help with housekeeping when needed.
Qualifications and Skills
- Previous experience in holiday parks, hotels, or hospitality in a similar role
- Familiarity with reservation systems (Newbook preferred, but training provided)
- Strong customer service skills with a genuine focus on guest satisfaction
- Ability to work independently and collaboratively in a team environment
- Excellent communication skills, both verbal and written
- Cash handling and general computer skills (Microsoft Office – Word, Excel, Outlook)
- A professional presentation and a warm, approachable manner
- Flexibility to perform a variety of tasks as required
- Availability to work on a 7-day rotating roster, including weekends
- Immediate availability to start
If you are dedicated to delivering exceptional service to our guests, we invite you to apply for the Front Officer/Reception role at BIG4 Rainbow Beach. Enjoy a supportive work environment, competitive compensation, and opportunities for growth in a dynamic industry.
Job Type: Casual
Pay: From $33.85 per hour
Benefits:
Work Location: In person
