About the Company
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham, Gold Coast and The Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia’s playground. Comprising of 339 guest rooms, suites and luxury apartments, located on the absolute beachfront. The Langham, Gold Coast brings together modern amenities and rooms, a resort atmosphere, World-class dining venues, and superior conferencing & events facilities positioning it as the premier location to relax and be inspired.
Chuan Spa takes a holistic approach to wellness, embracing the centuries-old healing philosophies of Traditional Chinese Medicine (TCM). As a wellness sanctuary that evokes a sense of intimacy and indulgence, Chuan Spa is based on the Chinese philosophy of the five elements – wood, fire, earth, metal and water – creating a floating haven away from the outside world where mind, body and soul connect to rediscover your source.
We have an opportunity for an experienced and client focused Chuan Spa & Health Club Receptionist to provide superior guest and client service for our Chuan Spa, continue its presence as the market leading Day Spa on the Gold Coast and a destination in itself.
Key Responsibilities
As a client focused Chuan Spa and Health Club Receptionist, you will be responsible providing superior client services across our Chuan Spa Menu, delivering an unforgettable welcome and overall experience for our clients that epitomise the Chuan Spa philosophy and Brand Standards. As an experienced customer service and spa services professional you will be the first point of contact for our Spa and Health Club clients, offering a relaxed and warm welcome and providing exceptional service.
In this role, you will take and organise the Spa Bookings & Treatment Experience ensuring superior Spa Menu knowledge in order to create bespoke experiences. You will also support the Spa Therapists ensuring that Treatment Rooms are stocked and ready for each experience and offer a warm farewell to our clients - and support our retail sales through excellent product knowledge.
In this role, you will also support our Health Club & Wellness experience providing information to our clients, ensuring the Indoor Pool, Sauna and Health Club meet Brand Standards and an overall luxury experience for guests and clients.
As a true Spa & Wellness advocate, you will be pivotal in the success of the wider Hotel, and the overall guest experience - ensuring that our discerning guests can find balance and bliss at The Langham, Gold Coast.
Qualifications & Skills
Our Spa & Health Club Receptionist will be a true service professional who resonates with the Chuan Spa philosophy and aim to always exceed client expectations. To be successful in the role you will have been in the same or similar position and proven experience meeting a level of high performance across service, knowledge and quality.
Other key attributes we are looking for include:
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Ability to demonstrate a commitment to outstanding customer service
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Follows Industry trends and literature and passionate about wellness
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Extremely organised and exceptional time management
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Possess a high standard of grooming and personal presentation
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Excellent communication and interpersonal skills.
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Ability to work weekends
- Retail Sales experience
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Attention to detail, flexible and reliable
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Australian work rights
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Luxury experience highly desirable
Live fully with Langham
The Langham Hotels & Resorts offers current and future colleagues:
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Benchmarked and competitive remuneration
- Excellent Training Opportunities and Career Progression
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Complimentary Meals & Laundry
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A vast array of benefits and recognition incentives!
