At Budget Direct, our Customer Service Consultants are the cornerstone of our customer experience. You'll be the trusted voice our customers rely on, guiding them through their insurance journey with empathy and efficiency. This role is more than just answering calls - it's about making a real difference to people when they need it most.
Are you looking for your next role, or just starting out in your career? Consider this your foot in the door to the corporate and insurance world. As long as you're passionate about helping people, enjoy solving problems, and are looking for a role where your hard work is recognised and rewarded - this is your opportunity. No insurance or call centre experience needed, just great communication skills and a willingness to learn.
Important Information (Please Read Before Applying)
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Employment Type: Permanent, full-time (37.5 hours per week)
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Location: This is an in-office role based in our modern Kawana Waters office (free staff parking provided).
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Start Date: Monday 24th August, 2026
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Working Hours: This full-time role operates on a rotating roster from Monday to Friday, with your shifts scheduled between the hours of 7:00 am and 6:00 pm. You will also be rostered to work a maximum of one Saturday every 3 to 4 weeks.
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Next Steps: Successful candidates will be contacted for a phone discussion with our Talent Team.
Why You'll Love Working Here
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12 weeks fully paid training - we'll set you up for success from day one
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Competitive pay with a transparent performance incentive scheme
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Clear internal career pathways - many of our leaders started right where you are
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Supportive, friendly team with regular events and recognition
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Flexible leave options including volunteer leave, personal days and the ability to purchase additional leave
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Free parking, complimentary coffee and modern facilities
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Corporate insurance rates plus discounts on Health, Retail and Travel partners
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Wellbeing support including mental health resources and fitness discounts
Ready to Apply?
Click APPLY NOW. Successful candidates will complete a short online assessment before a phone conversation with our Talent Team.
