We are looking for a skilled and motivated Technician – Road Service Supervisor – Heavy to join our team at our Perth branch and provide technical leadership while also performing hands-on servicing and repair of forklift and lifting equipment. This role involves supporting and supervising road service technicians, coordinating service activities, and carrying out mobile field service work across a range of customer sites. You will play a key role in ensuring equipment is maintained, repaired, and operating safely and efficiently across varied environments.
In return, you’ll enjoy great benefits, including 5 weeks of leave* and the option of a flexible 9-day fortnight. You’ll also have the opportunity to earn additional income through overtime and a 24-hour call roster, along with access to a service tablet, mobile, and dedicated service app that connects you directly to your branch support team. If you think this role is a great fit, we’d love to hear from you!
In this role you will be responsible for the following.
- Service, repair, and maintain customer forklifts and lifting equipment (up to 10.0T+ for heavy equipment) at various on-site locations including trusted, reliable brands like Caterpillar Lift Trucks, Konecranes, and Haulotte.
- Carry out planned maintenance, inspections, and diagnostic testing to ensure equipment reliability and safety.
- Perform equipment overhauls, modifications, and assist with new machine assembly as required.
- Troubleshoot mechanical faults and complete repairs in line with industry standards and best practices.
- Respond to breakdowns and provide timely mobile service support to minimise equipment downtime.
- Work across a variety of customer sites, adapting to different environments and operational requirements.
- Maintain accurate service records and complete all required documentation for each job.
- Ensure all work is carried out safely and in compliance with company procedures and customer expectations.
- Oversee and support road service technicians in daily operations and technical delivery.
- Coordinate workload allocation, resources, and scheduling to ensure efficient service delivery.
- Identify training needs and support standardisation of work practices across the team.
- Ensure all work is completed within planned and expected timeframes.
- Provide technical guidance and support to technicians as required.
- Assist with estimating and job planning in conjunction with the service team.
- Conduct or support major inspections and technical assessments as required.
- Liaise with factories regarding technical issues and support requirements.
- Support and maintain key customer relationships through service delivery excellence.
The successful candidate will ideally have the following qualifications and experience.
- Trade qualification as an Automotive, Mobile Plant Mechanic, or Heavy Diesel Mechanic is essential.
- Strong experience working with heavy diesel or large-scale mobile equipment.
- Solid mechanical aptitude with strong diagnostic and fault-finding skills.
- Excellent communication and customer service skills with a professional approach.
- Electrical and hydraulic experience is highly desirable.
- Ability to work independently while maintaining high safety and quality standards.
- Strong problem-solving skills with a practical, hands-on approach.
- Willingness to travel to customer sites as part of daily work requirements.
At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:
- 5 days anniversary leave on top of your 4 weeks.
- Flexibility to work with a monthly day off or a 9-day fortnight if you choose.
- Career Growth: Training, development, and opportunities to advance.
- Great Perks: United Rewards = employee discounts you’ll actually use.
- Strong & Stable: Be part of a national company with a proven track record.
This means more time to focus on the things that make you happy, or as we like to say, More time for U!
You will also enjoy the following benefits.
- Access to United Rewards program.
- Access to our Employee Assistance Program (EAP).
- Direct corporate discounts.
- Employee referral program.
- Annual salary reviews.
- United uniforms.
- Onsite parking.
