We are seeking a dedicated IT Service Desk Analyst:
The ideal candidate will be responsible for providing first-level technical support to end-users, resolving IT-related issues, and ensuring smooth IT operations within the organization. Key Responsibilities:
- Provide first-level support for IT-related issues via phone, email, and chat.
- Diagnose and resolve hardware, software, and network problems.
- Escalate complex issues to higher-level support teams as necessary.
- Maintain accurate records of all incidents and service requests in the ITSM tool.
- Assist in the setup and configuration of IT equipment for new employees.
- Conduct regular follow-ups to ensure issues are resolved satisfactorily.
- Create and update documentation for IT processes and procedures.
- Participate in IT projects and initiatives as required.
- This position assists staff with technical support of desktop computers, applications, and related technology.
Decommission old devices, which includes data wiping and coordination for any disposal request
- Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement.
- Reimaging computers/hard drives
- Support the user in local data backup and restore as per the documented process.
- Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts.
Job Types: Fixed term, Contract
Pay: $5,000.00 – $5,500.00 per month
Work Authorisation:
Work Location: In person
