JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
KEY RESPONSIBILITIES AND DELIVERABLES
Greeting, Point of Contact, and Customer Management:
- Manage front desk, day users and visitor check-in and check-out process
- Greet potential customers, schedule and conduct space tours, and send confirmation emails
- Assist customers with their needs and enquiries, escalating issues as necessary
- Collaborate with others to create personalised customer welcome packs
- Manage security pass activation and deactivation procedures
- Assist in planning and managing events
- Ensure timely completion of administrative tasks with accurate updates in files and systems
Floor Operations:
- Maintain cleanliness, tidiness, and sanitisation of common spaces
- Maintain high standards of space presentation and condition
- Manage meeting room facilities before and after bookings
- Assist with meeting room, space and Audio-Visual equipment setup
- Handle incoming and outgoing mail and packages
- Participate as a Floor Warden in the building's Emergency Control Organization (ECO) 2
- Support building operations and maintenance administration
- Ensure cleanliness and functionality of kitchen(s), replenish consumables, and unload the dishwasher • Manage kitchen and office supplies, reorder stock as needed
- Identify and report any issues affecting the space or customer experience
Business Operations:
Develop and oversee space operational functions in line with business objectives
- Understand building operational policies and procedures
- Ensure efficient and effective services and positive experiences for customers
- Assist in managing service partners
In collaboration with the Centre Manager, curate the program of events to build community and generate revenue • Oversee vendor and supplier service delivery
- Maintain health and safety practices
Customer Service Excellence:
- Develop and manage the customer service program and experience
- Ensure high levels of customer satisfaction and continual improvement
- Build rapport with customers, respond to feedback, and resolve challenges
- Manage customer feedback for improvement
- Act as backup to the Centre Manager to conduct tours for stakeholders and potential customers
Team Culture:
- Actively contribute to creating and sustaining a positive, inclusive, professional, and fun team culture
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
