About Us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
You can find out more about our Ministers, leadership and entities here: Department of Government Services.
About the Branch
The Services and Engagement Branch of CAV is responsible for CAV’s frontline service delivery programs, including digital information services, phone and online contact services, regional services and assistance and advocacy services provided via funded community programs, for leading CAV’s stakeholder and priority communities engagement, and for providing important supports for regulator and group operations including strategy, risk, governance, planning and reporting services.
About the Role
Reporting to the Project Manager Community Operations, the role will contribute to the delivery of effective compliance and monitoring activities across the state through a focus on quality assurance and regulatory capability building. Duties include administrative support and reporting, assisting the development and delivery of integrated compliance programs, and contributing to the management of resources across the state.
The role will be required to work with key stakeholders across CAV, foster positive relationships and translate the needs of decision makers.
Key Accountabilities
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Assist in the development and delivery of statewide operational training activities, supporting implementation across multiple regional locations.
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Support the planning and coordinated delivery of services and projects to meet Consumer Affairs Victoria and Victorian Government policy objectives, including contributing to quality assurance processes and regulatory capability building.
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Contribute to continuous improvement initiatives, including identifying opportunities for automation and process enhancements to improve service delivery efficiency and effectiveness.
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Contribute to the effective management of Community Operations assets and procurement activities, ensuring compliance with departmental financial and governance policies.
About You
We are seeking applicants who have demonstrated experience from the following criteria:
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Demonstrated experience in a regulatory or operational environment, supporting service planning and delivery, monitoring performance, managing resources, and applying quality assurance processes to contribute to effective and compliant outcomes.
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Demonstrated experience supporting and delivering project work, with the ability to work with a level of autonomy, follow established project plans, coordinate activities and resources, and engage effectively with staff and internal and external stakeholders.
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Demonstrated commitment to the Victorian Public Service values and Consumer Affairs Victoria objectives, including building Aboriginal cultural awareness and cultural safety, and supporting accessible, inclusive and equitable services for the Victorian community.
Technical expertise
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Experience in workplace training delivery highly desirable.
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Knowledge of, and or relevant experience in regulatory environment desirable.
This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.
For more information, please see the Position Description
How to apply
Apply before the advertised closing date 11:59pm on Sunday, 12 July 2026. All applications should include:
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages).
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.
