We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
What you’ll do
In the role of Engagement Specialist, you will be responsible for executing data-informed strategies to foster a positive, inclusive team culture across the ANZ Customer Success team, including translating team feedback and data into actionable insights. Additionally, the role provides critical change management support for key business initiatives and manages engagement programs to proactively mitigate psychosocial risks while upholding core company values
Key responsibilities include:
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Champion Team Culture: Drive the operational execution of our ANZ engagement strategy, fostering an inclusive, connected, and safe culture that protects team wellbeing and ensures every member feels valued.
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Lead Change with Clarity: Act as the dedicated communications and engagement specialist for business initiatives, ensuring our teams feel supported, informed, and empowered throughout periods of change.
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Transform Data into Action: Translate team feedback and metrics into meaningful, measurable insights that identify trends, and drive continuous improvement.
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Own Creative Initiatives: Take end-to-end ownership of cultural events and experience-led programs—from initial concept to successful delivery—that boost morale and embody our core values.
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Partner for Impact: Collaborate across functions to co-design solutions and champion a "Team 1st" approach that ensures our work environment remains both supportive and highly productive.
What you’ll bring
You’ll come with 3 to 5 years of experience in people experience, change management, or communications, combined with strong analytical and project management skills, technical proficiency, and a strategic, customer-centric mindset to effectively champion team culture.
Core Competencies
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Proven Expertise: Leverage your 3–5 years of experience in People Experience, Change Management, or Communications to help champion our vibrant team culture.
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Strategic Change Leadership: Apply your solid understanding of change principles to effectively lead engagement and communication workstreams that foster team adoption and clarity.
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Data-Driven Insights: Use your strong analytical skills to investigate trends, translate complex data into actionable strategies, and drive continuous improvement.
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Dynamic Project Management: Effortlessly manage multiple engagement initiatives simultaneously while building strong, influential relationships with stakeholders at every level.
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Tech-Forward Mindset: Bring your high proficiency in modern digital tools and a proactive interest in utilising AI to optimise operational efficiency and innovation.
What you’ll experience
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A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network
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Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families
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A progressive and competitive leave policy that gives you more space for what matters to you
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Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
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Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary. Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
See how we’re creating better experiences together, for a better tomorrow
