- Location: Footscray/Sunshine Hospital
- Employment Type: Full-Time, Fixed Term (until June 2027)
- Salary: Admin Grade 1 + Superannuation + Salary Packaging
About the role:
We are seeking a highly motivated and experienced Scheduler to join our Planned Surgery and Endoscopy Access team as a full-time Planned Scheduler. This crucial role focuses on optimizing patient preparation and streamlining surgical pathways to ensure the efficient and safe delivery of planned surgical procedures.
The Planned Surgery and Endoscopy Scheduler plays a vital role in the efficient and effective delivery of patient care by accurately entering patient data and scheduling appointments for all planned surgical and endoscopic procedures. This position requires a high level of organisation, attention to detail, and excellent customer service skills to ensure a smooth and timely patient journey.
Key responsibilities:
Data Management:
- Maintain accurate patient records within patient information systems.
- Accurately record all patient information in relevant patient management systems and Electronic Medical Record (EMR), including requests for admissions, theatre schedules, pre-admission.
- Compliance with the DH Planned Surgery Access Policy 2024 and Elective Surgery Information System (ESIS).
Patient Management:
- Collaborate with the Liaison Nurse to effectively manage the patient journey for all planned procedures.
Administrative Support:
- Perform administrative tasks including data entry, scheduling, and maintenance of patient records.
- Perform basic office duties.
Customer Service:
- Provide accurate and timely correspondence to patients regarding their surgical journey, including appointment confirmations and updates.
- Respond promptly and professionally to all telephone, email and verbal enquiries from patients, families, and other departments.
About you:
- Healthcare Experience: Prior experience working within a healthcare environment.
- Waiting List Management: Previous experience in managing patient waiting lists or related healthcare scheduling.
- System Proficiency: Competency in using iPM and Electronic Medical Record (EMR) systems.
- Medical Terminology: Sound knowledge of medical terminology.
- Ability to work collaboratively within a multidisciplinary team.
About Western Health
Western Health is the leading healthcare provider in Melbourne’s West - one of Australia’s fastest-growing and most culturally and socioeconomically diverse regions.
More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.
We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women’s health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.
We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.
Why join us?
Compensation and Benefits
- Competitive salaries, flexible work options, and wellbeing programs.
- Scholarships and grants to support ongoing learning.
Learning and Development
- Access personalised pathways through the Western Health Learning Academy.
- Opportunities for postgraduate study, clinical education, and mentorship.
Community Impact and Inclusion
- Make a difference through compassionate care in a diverse, inclusive workforce.
- Contribute to community wellbeing initiatives and healthcare research.
Organisational Culture and Environment
- Work in a collaborative, innovative team focused on continuous improvement and excellence.
Ready to make an impact?
If you’re passionate about elective surgery and working closely with multiple key stakeholders to manage the patient's surgical journey, we’d love to hear from you. Simply click on the “apply” button and follow the prompts.
If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.
Closing date: 11:59pm on 13 September 2026.
Enquiries: For further information about this role, contact Rona Rinosa (Nurse Unit Manager – Planned Surgery & Endoscopy) on 0413 539 995.
Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.
Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.
All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).
Western Health is committed to the psychosocial safety of all applicants and employees.
Western Health does not accept unsolicited resumes/applications from recruitment agencies.
