- Hands-on technology role supporting a growing national restaurant network.
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Work across POS, Microsoft 365, networking, hardware and core IT systems
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Join an ambitious, fast-growing Australian brand and make a real operational impact.
Burger Urge kicked off 19 years ago with a mission to reclaim the burger.
Today, we're one of Australia's fastest-growing burger brands, with ambitious plans for the future and a growing network of passionate Franchise Partners and Support Office teams driving our success.
As we continue to grow, technology plays a critical role in keeping our restaurants connected and our teams operating at their best. We're looking for a Technology Support Engineer to support our technology network and help deliver reliable, responsive IT solutions across our venues and Support Office.
Reporting to the Head of Technology & Commercial, the Technology Support Engineer plays a key role in supporting the systems and technology that keep Burger Urge running. You'll provide hands-on technical support across our venue network and Support Office, troubleshooting everything from POS and online ordering systems to hardware, Microsoft 365 and network connectivity.
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Providing responsive IT support across Burger Urge venues and the Support Office.
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Managing and resolving IT support tickets, delivering timely and customer-focused solutions.
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Supporting and maintaining POS and online ordering systems, including menu builds, product campaigns and configuration changes.
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Troubleshooting venue hardware and third-party platform integrations, including sync and menu mapping issues.
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Managing Microsoft 365 accounts, Teams, SharePoint and system security requirements.
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Supporting merchant and payment systems, including Stripe and Tyro.
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Maintaining Support Office technology infrastructure, including laptops, desktops, servers, printers and audio-visual equipment.
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Monitoring network performance and resolving connectivity and outage issues.
You'll be a practical and solutions-focused technology professional who enjoys solving problems and helping people.
You'll ideally bring:
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Experience in IT support, systems support or a similar technical role.
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Experience administering and supporting POS systems, with Redcat experience highly regarded.
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Strong knowledge of network infrastructure, system security and hardware maintenance.
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Experience managing IT ticketing and issue-tracking systems.
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Working knowledge of Microsoft 365, remote desktop tools and common IT troubleshooting methods.
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Strong communication skills and a customer service mindset.
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The ability to work autonomously and manage competing priorities.
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Confidence supporting technology across multiple sites.
At Burger Urge, we're ambitious, passionate and not afraid to challenge the status quo. You'll join a growing business where technology has a direct impact on our restaurants, our teams and the customer experience.
Ready to help keep Burger Urge connected? Apply now.
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