Customer Service Officer – Vehicle Logistics (Melbourne)
Location: Melbourne, VIC
Employment Type: Full-time
About the Role
We are looking for a proactive and customer-focused Customer Service Officer to join our growing vehicle logistics team in Melbourne. This role involves coordinating vehicle deliveries, communicating with customers, and working closely with transport partners to ensure smooth daily operations.
Key Responsibilities
- Respond to customer enquiries via phone, email, and WeChat.
- Coordinate vehicle bookings, deliveries, and pickups.
- Liaise with transport providers, warehouses, and internal teams.
- Update shipment and delivery status in the system.
- Resolve customer issues professionally and efficiently.
- Prepare and maintain logistics documentation.
- Ensure accurate data entry and timely follow-up on customer requests.
Requirements
- Previous experience in customer service, logistics, or transport is preferred.
- Excellent communication and interpersonal skills.
- Fluent in Mandarin and English (spoken and written).
- Strong organisational skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Proficient in Microsoft Office (Excel, Outlook, Word).
Why Join Us?
- Competitive salary based on experience.
- Friendly and supportive team environment.
- Career growth opportunities within a growing logistics company.
- Full training provided for the right candidate.
Language Requirement:
This position requires fluency in Mandarin, as a significant portion of our customers communicate in Mandarin.
If you’re interested in joining our team, we’d love to hear from you! Please send your resume to [email protected]
Pay: $52,880.00 – $70,000.00 per year
Work Location: In person
