Position: Sales Assistant
Location: Lara, VIC
About Us
Matthews Liquor Group is one of Melbourne's fastest-growing independent liquor retailers and wholesalers. With multiple stores across Victoria, we're looking for motivated people who enjoy working in a fast-paced, customer-focused environment.
About the Role
As a Sales Assistant, you will play an important role in delivering outstanding customer service while supporting daily store operations. You'll work closely with the Store Manager and Team Leader to ensure customers receive excellent service and the store is presented to a high standard.
Key Responsibilities
- Deliver exceptional customer service.
- Assist customers with product recommendations.
- Replenish stock and maintain store presentation.
- Process sales accurately through the POS system.
- Support receiving and merchandising stock.
- Maintain stock availability and store cleanliness.
- Follow company procedures and safety standards.
- Assist with promotional displays and campaigns.
- Work collaboratively with the store team.
What We're Looking For
- Positive attitude and willingness to learn.
- Strong communication and teamwork skills.
- Reliable and customer-focused.
- Ability to work in a fast-paced retail environment.
- Physical ability to lift and move stock safely.
- Previous liquor or retail experience is desirable but not essential.
Store Supervisor / Second-in-ChargePurpose
Support the Store Manager in delivering safe, efficient and profitable store operations. Lead the team, provide excellent customer service, maintain operational standards, and act as Store Manager when required.
Key ResponsibilitiesCustomer Service & Sales
- Deliver outstanding customer service.
- Process POS transactions accurately.
- Promote products and current promotions.
- Upsell where appropriate.
- Ensure RSA compliance.
Store Operations
- Support stock ordering, receiving, merchandising and stock control.
- Maintain inventory accuracy and assist with stocktakes.
- Monitor stock availability and store presentation.
- Manage damaged or expired stock.
- Maintain a safe, clean and compliant store.
Cash & Administration
- Assist with cash handling, reconciliation and banking.
- Complete daily operational and administrative tasks.
- Handle customer enquiries and resolve issues professionally.
Team Leadership
- Supervise and support team members during shifts.
- Allocate daily tasks and monitor performance.
- Assist with training and coaching.
- Promote a positive team culture and ensure compliance with company policies.
Store Leadership
- Open and close the store.
- Act as Store Manager when required.
- Support company initiatives and work closely with the Store Manager and Head Office to achieve store KPIs.
Qualifications & Experience
- Previous retail supervisory experience (liquor retail preferred).
- Current RSA Certificate.
- Experience with POS systems (Shopfront preferred).
Skills & Attributes
- Strong leadership and customer service skills.
- Organised with good problem-solving ability.
- High attention to detail.
- Reliable, proactive and able to work in a fast-paced environment.
- Committed to teamwork and continuous improvement.
Job Types: Full-time, Part-time, Permanent
Pay: $27.00 – $33.00 per hour
Benefits:
- Employee discount
- Employee mentoring program
- Professional development assistance
- Profit sharing
- Salary packaging
Experience:
- customer service: 1 year (Required)
- point of sale (POS) software: 1 year (Required)
- working towards sales targets and KPIs: 1 year (Required)
- sales: 1 year (Required)
Work Location: In person
