About QLeave
QLeave is a statutory authority administering portable long service leave schemes for workers in the building and construction, contract cleaning, and community services industries. With over $2 billion in funds under management, we ensure that Queensland's workers receive the benefits they've earned. Our commitment to strong governance, accountability, and service excellence underpins everything we do.
About the Role
As we continue to experience increased demand, we're seeking experienced customer service professionals to join our Client Services team. If you thrive in a high-volume Contact Centre environment, enjoy helping customers and can confidently manage a fast-paced workload, we'd love to hear from you.
Please note that the successfully appointed candidates will have full-time hours for approximately three months, depending on business requirements and comprehensive training will be provided.
Your Responsibilities
In this role, you will:
provide accurate and timely advice to customers about QLeave's role and the services that we provide
communicate with customers and colleagues via phone, email and face-to-face in a clear and professional manner
interpret legislation and apply policies and procedures to provide an informative, consistent and high level of customer service to workers and employers
encourage customers to contact QLeave via digital channels and guide them through online processes
work in a team environment and provide support and training to other team members
process customer client requests, record issues, detailed file notes and accurate registers of customer information.
work according to schedules and be responsible for allocated tasks, adhering to scheduled times.
For a complete list of the role responsibilities, please refer to the role description.
What We're Looking For
QLeave appointments are based on selecting the eligible applicant best suited to the position. We will assess your application based on your experience, potential for development, and your personal qualities.
For this role, we will consider how well you:
Communicate with internal and external stakeholders
Demonstrate your dispute and resolution strategies
Deliver exceptional and engaging customer service to our workers and employers
Build rapport and convey empathy over the phone
Work towards KPIs and targets
Adapt to change - change is positive and is what keeps us moving in the right direction
Learn new systems
Work in a team, while being motivated to succeed and meet your own performance goals
Proactively approach potential issues and use your problem solving skills
While there are no mandatory qualifications for this role, prior practical experience in a call centre or client services role will be favourably regarded.
How to Apply
If you're ready to make an impact and contribute to QLeave's success, we'd love to hear from you.
Your application must include:
A detailed resume outlining your qualifications, experience and achievements.
For more information or to discuss the role confidentially, please contact Bella Toohey from Tacticall Recruitment at
[email protected].
QLeave values diversity and is committed to being an equal opportunity employer. Adjustments to the recruitment process are available upon request to ensure all candidates can showcase their abilities.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
