Summary:
This role supports APNA programs by delivering high-quality program administration, participant recruitment and onboarding, and responsive stakeholder support. It plays a key role in ensuring smooth coordination of student placements and a positive experience for nurses, students, and partners.
Responsibilities:
- Coordinate program and student placement administration, ensuring delivery aligns with priorities, timelines, and compliance requirements
- Manage shared inbox and phone enquiries, triaging, resolving, and escalating matters as needed
- Provide high-quality customer service to students, education providers, and stakeholders
- Support recruitment and onboarding, coordinating communications, documentation, and system updates
- Maintain accurate data across CRM and placement systems, ensuring strong attention to detail and compliance
- Deliver scheduled stakeholder communications (email and SMS) and manage ongoing engagement activities
- Manage tasks and workflows, adjusting to competing priorities and program needs
- Support reporting, meetings, and program coordination activities, including action tracking
- Identify and resolve operational issues, contributing to continuous improvement
- Work collaboratively with the team and Manager to deliver consistent, efficient program outcomes
- Comply with APNA policies, procedures, and data governance standards
Essential Skills:
- Written communication: produces clear, concise and accurate written material in collaboration with the broader team
- Information technology: proficient in, or willing to develop proficiency in, MS Office Suite and other relevant software.
Personal attributes and skills:
- Verbal communication: communicates clearly, listens to feedback, and engages respectfully with others.
- Organising and planning: prioritises tasks and implements effective work systems and procedures
- Organisational awareness: understands and complies with APNA policies and procedures
- Teamwork: works collaboratively with others, shares information, and adapts to different working styles
