Workforce Planner – Rostering | National Networks Plus (NNP)
Location: Frenchs Forest Sydney | Full-Time in the Office | Monday to Friday
Our business is growing! Are you a master of logistics with a passion for connecting people to meaningful work? National Networks Plus (NNP), a trusted not-for-profit staffing agency in aged care, Home Care, and Community services, is looking for a Workforce Planner – Rostering to join our dynamic scheduling team.
If you're someone who communicates clearly and loves a fast-paced environment where every shift filled matters — we want to hear from you.
About the Role
As a Workforce Planner – Rostering, you will be the frontline contact for clients and staff, ensuring shifts are filled efficiently and effectively.
You'll play a key role in supporting NNP’s service delivery by creating well-coordinated rosters, responding to urgent client needs, and providing a positive experience for both clients and staff.
This role suits someone who thrives on problem-solving and enjoys building meaningful relationships with both clients and team members.
Key Responsibilities
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Act as the main point of contact for client roster and staffing requests.
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Coordinate rosters for Community (Disability & Youth), Aged Care, and Home Care services using best practice staffing strategies.
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Respond swiftly to last-minute changes, cancellations, and emergency staffing needs.
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Liaise with staff and clients via phone, email, and SMS to ensure clear, timely communication.
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Maintain a professional and courteous approach in all interactions to build strong, ongoing relationships.
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Collaborate with internal teams to ensure alignment of recruitment and rostering priorities.
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Complete handovers, maintain accurate documentation, and escalate any concerns as required.
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Support general office operations and assist with phones, emails, and administrative tasks as needed.
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Contribute to WHS compliance and continuous improvement of rostering processes.
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Take a proactive approach to staff engagement by offering shift opportunities respectfully and equitably.
What You Bring to the Role
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Strong interpersonal and communication skills — phone and written.
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High attention to detail and the ability to multitask under time pressure.
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A client-first mindset and passion for delivering great service.
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Organised, solution-focused, and reliable in managing competing priorities.
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Tech-savvy, comfortable using scheduling systems, emails, and SharePoint.
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Ability to remain calm and proactive in a fast-paced, ever-changing environment.
Desirable Qualifications & Experience
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Experience working in administration
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Previous experience in rostering, scheduling, or workforce coordination a benefit but not essential
What NNP Offers You
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Not-for-Profit salary packaging – take home more with tax-free benefits!
(We’re proud to be the only agency of our kind in Australia offering this.) -
Monday to Friday hours – enjoy your weekends!
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Free On-site parking
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Allocated Day Off (ADO) each month
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Day off on your birthday
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Friendly, supportive, close-knit team culture
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Ongoing training and development in a meaningful sector
Apply Now! or email [email protected]
