About us:
APC Education Group was established in 1994 and consists of three education institutes; Australian Pacific College (APC) and Virtu Design Institute, both Registered Training Organisations, and English Unlimited, a multi-award winning English language provider.
Our mission is to promote equality of opportunity by providing access to affordable high quality diverse education experiences. We are seeking social entrepreneurs and educators to inspire discovery of new meaning through education and unlocking potential. For more information, please visit us at www.apc.edu.au and www.eu.edu.au.
Your new role:
We are seeking enthusiastic and vibrant team members who are willing to learn new skills and develop their career in the education industry. As part of an energetic supportive team, you will be responsible for providing student support to ensure a positive learning experience.
What you will be doing:
- Ensuring each student has an unforgettable learning experience.
- Providing exceptional customer service (to students, staff, agents and visitors).
- Assisting students with requests/general enquiries related to their course(s) in person, via email, phone and LiveChat.
- Ensuring that students receive a one-touch solution with their requests.
- Assisting with monitoring and communicating student well-being and course progress.
- Continuously helping to enhance student experience on campus and in a virtual learning environment.
What you’ll Need to succeed:
- Passion for advocating on behalf of students and their learning experience.
- Strong ability to understand and unpack each student’s request or feedback.
- Demonstrated experience in customer service and case management.
- Friendly, welcoming and caring personality.
- Willingness to learn.
- Digital literacy skills.
- Fluency in a second language is not essential but highly regarded.
What you'll get in return:
You will be working within a small team that has a friendly and supportive environment. This is an opportunity to develop your career in the education industry and continue to grow in this field.
Remuneration in accordance with the Education Services (Post-Secondary Education) Award 2020, starting from Level 3.1 depending on experience and qualifications.
If you think this position is for you, apply now by sending your resume and cover letter.
APC staff perks
- Work at a multi award-winning school in a friendly and positive work environment in a stable business that has been operating for over 30 years.
- Opportunity for career progression within the company (vertical and horizontal).
- Opportunity to contribute to multiple projects including Working Group participation, creating student resources and inter-campus events.
- Opportunity to relocate between Sydney, Melbourne, Brisbane and Adelaide.
- Ongoing professional development and free upskilling opportunities with college short courses (courses include introductory courses to Photoshop, InDesign, Entrepreneurship and Social Media Marketing).
- Staff scholarships and family discounts offered at English Unlimited and APC.
Only shortlisted candidates will be contacted.
Pay: $29.70 – $40.42 per hour
Experience:
- Customer service: 1 year (Preferred)
Language:
- Spanish (Preferred)
- Portuguese (Preferred)
Licence/Certification:
- Working with Children Check (Required)
Work Authorisation:
Location:
- Sydney NSW 2000 (Required)
Work Location: In person
