Organisation/Entity: Sydney Metro
Job category: Rail Operations
Job location:
Sydney, NSW, AU, 2000
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Job reference number: 109676
Employment type: Permanent Full-Time
Salary range: An attractive remuneration package
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If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.
Help shape the customer experience of one of the world's fastest growing metro networks. Join Sydney Metro and influence how millions of customer journeys are designed, delivered, and improved — today and into the future.
In this role, you'll:
Lead Sydney Metro’s customer and operations forecasting and insights function, bringing together demand forecasting, operational performance, customer insights, analytics, dashboarding and evidence-based reporting to support better decisions across the organisation.
Manage a multidisciplinary team responsible for establishing trusted forecasts, methodologies, assumptions and insights that inform investment, design, operational readiness, service planning and customer outcomes across Sydney Metro.
Balance long-term strategic planning with immediate operational priorities. You will help leaders understand current performance, future passenger demand, emerging trends and the drivers of change, translating complex analysis into clear, decision-ready advice.
Work closely with senior leaders across Sydney Metro, Transport for NSW and operational partners, you will provide independent advice that shapes strategic, operational and investment decisions before they are made.
Your work will influence how Sydney Metro plans for growth, improves performance and continues to deliver a world-class metro experience for customers and communities.
This role is a permanent, full-time role | Home office 680 George St, Sydney, with hybrid working arrangements available.
For more information on this position and business unit, view the role description and information pack.
About you
You are a strategic, evidence-led leader who can bridge the gap between complex analysis and practical decision-making .You understand that insights are most valuable when they influence action, and you have demonstrated success translating technical information into clear and persuasive recommendations for senior stakeholders.
You bring expertise in:
- Leading forecasting, analytics, research or insights functions within a complex organisation.
- Strong demand forecasting, modelling, analytics or customer and operational performance analysis.
- Ability to simplify complexity and communicate highly technical information to diverse audiences, including executive and Board stakeholders.
- Influencing strategic planning, investment, operational or service-related decisions through evidence-based advice.
- Strong stakeholder engagement skills and a track record of building trusted partnerships across multiple business functions.
- Leading and developing high-performing specialist teams in a fast-paced environment.
- Tertiary qualifications in economics, engineering, business, mathematics or another relevant discipline, or equivalent experience.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Sydney Metro delivers Australia’s biggest public transport project and first driverless railway. We engage with our customers and community, and contribute to vibrant and attractive places through station design, interchanges and precincts.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM Sunday, 19th of July 2026.
For more information about this role, please contact
[email protected].
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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