Customer Service Representative
SNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loading
Employment Type: Ongoing Part Time – 14 hours per week
Location: Narooma Service Centre (spoke site for Batemans Bay Service Centre)
Looking for a role that combines community connection with great work-life balance? We are currently seeking a Customer Service Representative for our Narooma Service Centre.
Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.
What are ‘hub and spoke’ Service Centres?
In some regional or remote areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations.
Looking for a meaningful part-time role where you can be part of a busy, people-focused environment?
You’re a people person who stays calm under pressure and enjoys helping customers find solutions. In this frontline role, you’ll create positive customer experiences whether interacting face to face or over the phone. This is a great opportunity for someone looking to combine meaningful work with part-time flexibility.
If you’re customer focused, adaptable, and thrive in a fast-paced environment, we’d love to hear from you.
To succeed in this role, you’ll need:
In this frontline role, you’ll play a key part in delivering a positive and professional customer experience. Whether assisting customers face to face or over the phone, you’ll provide helpful advice, practical solutions, and support across a range of enquiries.
Working collaboratively with your team, you’ll help create an environment that is welcoming, efficient, and customer focused.
Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
Part-time – minimum 14 hours per week - (Monday to Friday)
Full-time – 70 hours per fortnight
Hours are also subject to change based on the needs of the business.
How to apply
Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date: Thursday 18 June 2026 at 9:59am
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Further Information:
For enquiries relating to recruitment please contact Joy Lethieullier via
[email protected]Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
