Achieve Something Great
Are you an experienced leader with a passion for patient services, operational excellence, and workforce development? We are seeking a dynamic and motivated Patient Registration Manager to lead and coordinate patient registration services across the facility while driving service improvement and delivering outstanding outcomes for patients, staff, and stakeholders.
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Lead, mentor, and empower patient registration staff to achieve service delivery and performance outcomes.
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Apply HR policies and Award requirements to effectively manage recruitment, orientation, workforce development, performance management, and employee relations.
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Oversee the integrity, accuracy, and timeliness of patient administration data across PAS, FirstNet, SurgiNet, Waitlist, Emergency, and Inpatient systems.
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Develop and maintain policies, procedures, and operational guidelines that support best practice and compliance.
Are You the Right Fit?
The ideal candidate brings extensive staff leadership experience within a large and complex organisation, demonstrating proven capability in managing rosters, guiding team performance, and achieving service delivery goals
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Proven leader who motivates, mentors, and develops high-performing teams with a strong understanding of HR policies, Award interpretation, recruitment, performance management, and employee relations
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Excellent communication and stakeholder management skills with demonstrated ability to foster a positive, accountable, and collaborative workplace culture.
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Highly skilled in managing patient administration systems and ensuring data integrity, accuracy, and compliance.
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Strong analytical and problem-solving skills with a focus on quality outcomes and experience developing, implementing, and maintaining policies, procedures, and operational guidelines.
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Committed to continuous improvement, service excellence, and best practice with the ability to lead change, manage competing priorities, and deliver results in a complex healthcare environment.
Selection Criteria
If you’d like more details, we’re here to help.
More Than Just a Job – Why Work With Us?
Financial Perks
12% superannuation
Salary packaging and novated leasing via Smart Salary
Annual leave with 17.5% leave loading (for full-time and part-time staff)
One extra day off each month for full-time employees
Work-Life Balance
Flexible work options, including hybrid and varied hours (depending on the role)
Paid maternity and parental leave
Generous leave options like long service and carers leave
Grow Your Career
Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
Health & Wellbeing
Discounted gym membership through Fitness Passport
Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
Wellbeing programs that promote mental health, resilience, and balance
Additional Information
Temporary visa holders
Vaccination Requirements
Child Safe Employment
South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
