At LifeHealthcare, we’re on a mission to deliver life-changing medical solutions to patients across Australia and New Zealand. Our passion is health, and our purpose is making life better for patients, our partners, and our people.
We are part of EBOS MedTech, which operates in 9 countries through its portfolio of companies: LifeHealthcare (ANZ distribution), Australian Biotechnologies (allograft manufacturing), Cryomed (aesthetics), and Transmedic (SE Asia + Hong Kong distribution).
Across all these businesses, we are guided by a shared value: Connect. This reflects our commitment to building meaningful partnerships, sharing knowledge, and working together to create greater impact for the people and communities we serve.
This role presents a fantastic opportunity to be part of a high-performing team and make a meaningful difference every day.
We’re looking for an experienced Senior Customer Care Coordinator to join our ANZ Customer Care team at LifeHealthcare. This role is ideal for someone who enjoys being the go‑to person on the floor supporting customers, assisting teammates, and helping drive consistency, quality and efficiency across day‑to‑day operations.
You’ll work closely with the Customer Care Team Leader and broader stakeholders, playing a key role in handling complex enquiries, supporting junior coordinators, and helping the team deliver a seamless, customer‑first experience.
Key responsibilities
- Managing and resolving customer enquiries, orders and issues with accuracy and professionalism
- Processing sales orders, consignment usage, credits, invoices and replenishments through ERP and CRM systems
- Acting as a point of escalation for Customer Care Coordinators
- Supporting Sales, Warehouse and Loan teams to meet customer delivery expectations
- Maintaining high data accuracy across customer, pricing and product records
- Monitoring and meeting KPIs and SLAs
- Identifying opportunities to improve processes and team efficiency
- Supporting training and onboarding of new and existing team members
About you
- Minimum 3 years’ experience in a Customer Care / Customer Service coordination role
- Strong ERP and/or CRM experience
- Confident handling complex customer scenarios and escalations
- Highly organised, detail‑focused and calm under pressure
- A natural collaborator who enjoys supporting others
- Customer‑first mindset with a strong sense of accountability
LifeHealthcare is guided by a set of values; Accountable, Agile, Authentic, and Customer Centric that define who we are and how we work.
We encourage and support our employees to live these values every day, and we offer a range of benefits to help you thrive, including:
- Health insurance discounts
- Career opportunities across the EBOS MedTech portfolio of companies
- Generous parental leave
- Employee referral programs
- Option to purchase additional leave
- Volunteer leave
- Flexible work arrangements
- Performance-based financial rewards for both individual and company success
If this sounds like something you want to be part of, and be part of EBOS MedTech and it’s portfolio of companies that are changing lives together, starting with you.
