Experienced Mental Health Support Worker / Mentor (NDIS)
Location: Wyong, NSW
Hours: 4 days per week, 5 hours per day (20 hours per week)
Funding: Agency Managed NDIS Participant
Heart for Care is seeking a highly experienced and compassionate Support Worker/Mentor to provide community-based support to a male NDIS participant in his 30s living with complex psychosocial and cognitive disabilities. This can be either an employed role OR Sub-Contracted.
The participant has a diagnosis of Schizophrenia, Intellectual Disability, and a history of forensic mental health involvement. A Behaviour Support Practitioner has recently been engaged, and the successful support worker will work collaboratively with the participant's support team to promote stability, independence, community participation, and wellbeing.
About the Role
This is a rewarding opportunity to make a significant difference in someone's life through consistent, person-centred support. The participant can experience episodes of psychosis that may arise unexpectedly and can present risks to his safety and wellbeing. During these periods, he may be at increased risk of:
- Missing important medications
- Neglecting personal care and daily living tasks
- Increased social isolation
- Engaging in unsafe or high-risk behaviours
- Involvement with emergency services or the justice system
The successful candidate will provide structured support, mentoring, community access, routine-building, emotional regulation support, and proactive monitoring of mental health and wellbeing.
Essential Requirements
- Extensive experience supporting people with severe and persistent mental illness
- OR
- Formal qualifications in Mental Health, Psychology, Community Services, Social Work, Disability Support, or a related field
- Demonstrated experience supporting individuals experiencing psychosis, schizophrenia, complex behavioural presentations, or forensic mental health challenges
- Strong verbal communication skills and the ability to build rapport with participants and multidisciplinary teams
- Mature, calm, and confident approach to crisis prevention and de-escalation
- Ability to maintain professional boundaries while providing person-centred support
- Current NDIS Worker Screening Check
- Current Working with Children Check (if applicable)
- Current First Aid and CPR Certification
- Valid Driver's Licence and reliable vehicle
- Ability to work collaboratively with Behaviour Support Practitioners and allied health professionalsHighly Desirable
- Mental Health First Aid Certification
- Experience implementing Positive Behaviour Support strategies
- Experience working within forensic mental health or justice-related settings
- Knowledge of recovery-oriented and trauma-informed practice
What We're Looking For
We are seeking a support worker who can provide consistency, reliability, mentorship, and strong therapeutic rapport. The ideal candidate will be emotionally intelligent, patient, resilient, and confident supporting individuals with complex mental health needs in community settings.
If you have the experience, qualifications, and passion to support individuals living with complex mental health challenges, we would love to hear from you.
Apply now with your resume, cover letter and photo outlining your relevant experience.
Pay: $43.23 – $55.00 per hour
Work Location: In person
