About the role
This is a hands-on engineering role with real leadership scope. You look after the infrastructure, keep the Moodle e-learning platform healthy, build custom application features in PHP. You report to the Chief Operating Officer, so your work sits close to the decisions.
Hours: 38 hours per week, Monday to Friday.
What you will do
Systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Manage and monitor all installed systems and server infrastructure
- Keep core business platforms available, current and secure, including Moodle
- Maintain security, backup and redundancy strategies
- Write scripts and automation to cut manual work and reduce error
- Plan upgrades, capacity and lifecycle replacement before they become urgent
- Maintain the organisation's websites and digital platforms
Application development
- Turn departmental requirements into application features and functional specifications
- Design prototypes and write source code using PHP, HTML, CSS and JavaScript
- Build and update custom Moodle LMS plugins
- Run unit, integration, functional and non-functional testing before launch
- Debug and improve existing applications
- Write technical documents and handbooks to match the design and code
Business analysis and improvement
- Investigate how the Institute works, then define configuration specifications and technology requirements
- Use data and process modelling to shape system software across the life cycle
- Run system tests to monitor performance and quality
- Recommend improvements to senior management with evidence behind them
Training and user support
- Provide first and second level application support to staff and students
- Build education and training packages with departments and the Learning Team
- Prepare training manuals and run sessions and seminars
- Orient end users after new systems go live
- Gather user feedback and close the loop on ongoing issues
Team leadership
- Lead, coach and roster the IT support team
- Set clear expectations, priorities and development plans
- Provide second and third level support for escalated issues
- Report on team performance, system health and incident trends to the Chief Operating Officer
Vendors, security and projects
- Own vendor, contractor and managed service provider relationships
- Negotiate contracts, licensing and service level agreements, then hold suppliers to them
- Oversee budget preparation and resource planning for IT projects
- Maintain and lift the cyber security posture across access control, patching and monitoring
- Protect student and staff records in line with AQF and organisational requirements
- Lead incident response for outages, security events and data issues
- Deliver IT projects from scoping through to implementation and handover
Pay: $80,000.00 – $90,000.00 per year
Work Location: In person
