Pursuing fairness for the people of NSW
Vacancy: Manager, ICT Operations & Cybersecurity, ICT and Information Management Unit, Clerk Grade 11/12 – IT & AI Branch
Location: Sydney CBD with hybrid and flexible working options.
Employment: Temporary (up to 3 years)
Salary Range: Up to $202,453. Package includes salary ($154,231 - $178,369), employer's contribution to superannuation and annual leave loading
About the NSW Ombudsman
Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.
We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.
Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport – to name a few!
We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.
We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.
The Role
The Manager, ICT Operations & Cybersecurity is responsible for leading the organisation’s cybersecurity function and ensuring cyber risk is effectively managed across people, process and technology. The role provides strategic direction, policy and operational oversight to protect information, systems and services, uplift cyber maturity, and ensure alignment with NSW Government cybersecurity requirements and organisational risk appetite. The role leads the development and delivery of cybersecurity strategy, governance, policies, processes and assurance. Including incident readiness and response, security monitoring and vulnerability management, and security awareness activities, balancing risk, cost and usability to support organisational outcomes.
About you
You are an experienced or emerging cyber security leader who can drive security outcomes. Combining strong technical expertise with excellent stakeholder engagement skills and an understanding of the role of security within a complex regulated environment, you can work effectively with executives, technology teams and business leaders to strengthen cyber resilience and embed a security-focused culture.
You have successfully contributed to or led cyber security uplift programs and understand how to balance governance, risk, compliance and operational outcomes. You are comfortable leading teams, influencing stakeholders and translating cyber risk into clear business decisions. This role is responsible for leading the organisation's cybersecurity function, uplifting maturity, managing cyber risk and ensuring alignment with NSW Government cybersecurity requirements.
You will bring:
- Leadership of cyber security and uplift programs.
- Expertise in cyber governance, risk and compliance.
- Experience improving security maturity and cyber resilience.
- Ability to embed security-by-design principles across technology initiatives.
- Broad technical knowledge across modern cyber security domains (Microsoft heavy environment)
What can we offer?
- Competitive salary and future growth opportunities within NSW Ombudsman
- Flexibility and the capacity to work in a hybrid way
- Work life balance with a 35-hour work week
- Opportunity to utilise and hone management and mentorship skills
- Close to public transport - office is adjacent to Town Hall Train Station
- Great team environment and culture
Fitness passport
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Notes:
- Online applications must consist of (please combine in one document):
- Covering letter (max 2 pages) highlighting your claims for the role and which role you are applying for.
- CV outlining your skills, knowledge, and experience as relevant to this role.
- The assessment process will be conducted by a standard panel assessment process.
- A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
- Short listed candidates will be subject to security and other vetting processes.
- Only applications that are submitted through the NSW Ombudsman Career site will be accepted.
- Late applications will not be accepted.
- All temporary roles may have the opportunity for ongoing employment.
Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration.
The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders, and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.
Additional Information is available at the following links.
Role description
NSW Ombudsman Website
Closing date: 10am, Wednesday, 16 September 2026
Inquiries can be directed to Recruitment team via Joe Sullivan.
We provide adjustments including alternative formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternative formats) or have an enquiry about the support provided, please contact [email protected]
The NSW Ombudsman has achieved Disability Confident Recruiter status, awarded by the Australian Disability Network. We are committed to continuing this journey through inclusive recruitment practices to ensure candidates have a positive experience in every step of the recruitment process.
