Join Eldercare as a Concierge in our Retirement Resort.
Location: Aura Luxury Retirement Resort, Findon
Type: Part Time 0.2FTE
Shift Pattern: Thursday Night (23:30 - 07:30)
Pay rate: Aged care award - $34.21/h + shift penalties
At Eldercare, our purpose is simple but powerful: to deliver peace of mind with our care.
At Eldercare, we are committed to delivering exceptional care and support to older South Australians. As one of the state’s leading not-for-profit aged care providers, we foster a compassionate and inclusive work environment where every team member is valued.
By joining Eldercare, you'll become part of a team that prioritises integrity, collaboration, and continuous improvement. With a strong focus on learning and development, we’ll support you as you grow your career.
Aura is Eldercare’s premier luxury retirement resort, offering residents a life of leisure, comfort, and convenience in a high-end environment. As Concierge, you will play a vital role in ensuring that Aura’s residents enjoy not only the facilities and services available, but also the reassurance of safety and attentive care — especially after hours.
About the Role
As a night Concierge at Aura, you will be the welcoming face of the resort during overnight hours, ensuring the smooth operation, security, and comfort of our community.
Your responsibilities will include:
Answering and directing phone calls in a polite and friendly manner.
Greeting residents warmly, even during late hours.
Monitoring security via cameras and routine site walks to ensure the premises is safe and secure.
Acting as the first point of call for all after-hours resident enquiries and emergency vehicles arriving on site.
Assisting with key card issues and access concerns.
Maintaining cleanliness of the concierge area, vehicles, and communal spaces, including floors, windows, and furniture.
Cleaning up after late events, including rubbish removal, vacuuming, wiping surfaces, and rearranging furniture.
Supporting residents with direct requests and being adaptable to ad hoc needs.
Running reports and collating information to prepare for the next business day.
Acting as a true advocate for all services Aura offers, ensuring residents feel supported and cared for.
This role is ideal for someone who enjoys working independently, takes pride in maintaining high standards, and thrives in a position that combines customer service with security and operational responsibilities.
Experience in administration, customer service, or a similar multi-tasking role
A valid South Australian Driver’s Licence (desirable - occasional chauffeuring may be required)
Strong communication skills, both written and verbal, with the ability to engage warmly and professionally
Excellent organisational and time management skills, with the ability to prioritise and meet deadlines
A personable, friendly manner and genuine empathy for people from diverse backgrounds, ages, and cultures
A proactive, solutions-focused approach with attention to detail and commitment to maintaining high standards
Flexibility to pick up ad hoc shifts (desirable)
To apply for this role, please click the apply button and for more information, please email [email protected]
We will be reviewing applications as they are received, so don't hesitate and apply now!
To work for Eldercare, you are required to hold an acceptable National Police Clearance and comply with relevant vaccination requirements as per Eldercare policy which includes vaccination for both seasonal influenza and COVID-19.
Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, employees and volunteers to ensure they feel included and safe. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are welcomed, included and respected.
