Policy Officer
Branch & Division: These roles sit within NSW Fair Trading in the Policy Teams
Location: Parramatta and Gosford
Employment Type: x2 Ongoing roles
Clerk Grade: 7/8
Be Part of the Future of Fair Trading.
NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW.
At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. We’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.
If you’re someone who:
- Thinks deeply about the needs of people and communities
- Is motivated by great outcomes, not just processes, and
- Wants to be part of an organisation that’s transforming how regulation works —
…then there’s a place for you in our future.
Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value.
About the role
An exciting opportunity has arisen within NSW Fair Trading for a Policy Officer. We’re seeking an analytical and collaborative individual to develop and implement policy initiatives that deliver improved regulatory outcomes. You will play a key role in researching, analysing and advising on policy and legislative issues that shape fair, safe and efficient marketplaces.
The role of Policy Officer sits within various policy portfolio teams within Fair Trading NSW.
These roles are policy roles (they are not customer service or administrative roles) but we are keen to hear from you if you have relevant experience that could transfer to policy, including but not limited to any of the following:
-
Law
-
Behavioural science
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Data analysis
- Economic analysis
-
Social research
- Operational roles in a regulatory environment
- Government / industry liaison
If this sounds appealing to you, we welcome your application!
About the Role – Policy Officer
What You’ll Do
- Conduct research, consultation and analysis to support the development and implementation of policy and legislative reform.
- Thoroughly understand and analyse legislation
- Prepare clear, evidence-based advice, reports, and correspondence for senior management executives and Ministers.
- Consult with internal and external stakeholders to ensure policy reflects customer needs and operational realities.
- Contribute to the review of legislation, frameworks, and programs to identify improvement opportunities.
- Support strategic projects and cross-agency collaboration to achieve regulatory and community outcomes.
To Be Successful in This Role You Will Have
- Demonstrated analytical and problem-solving skills with a focus on practical policy solutions, including the ability to understand and analyse legislaion.
- Strong communication and stakeholder engagement abilities.
- Excellent written skills, including experience preparing briefings and reports.
- Proven ability to manage competing priorities and meet deadlines in a fast paced environment.
- Sound understanding of government and regulatory environments.
- A collaborative nature who enjoys working in a team.
Essential Criteria
- Relevant tertiary qualifications or equivalent experience in policy, law, economics, public administration or a related field.
- Demonstrated ability to develop and implement policy advice and analysis.
- Strong stakeholder engagement and communication skills.
- Excellent research, analytical and critical thinking capability.
So what’s next, what we need from you?
An up-to-date CV (5 pages maximum) and a brief cover letter (2 page maximum) outlining how your skills and experience are a suitable fit for the role.
Salary Grade 7/8, with the base salary for this role starting at $116981 base plus superannuation
For enquiries relating to recruitment please contact Francis Wen via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Friday 30th July, 2026 (At 9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
