Why you will love Working Here
At Suncare, we believe getting older shouldn't mean giving up the life you love.
Every day, our team helps older Australians stay connected to their communities, maintain their independence, and continue living at home with confidence. It's work that matters and as our Head of Growth, you'll play a critical role in helping more people access the care, support and connection they need to live well.
This is more than a growth leadership role. It's an opportunity to shape how Suncare engages with customers, communities and partners, driving sustainable growth while delivering meaningful outcomes for people across Queensland.
We're looking for a strategic and commercially minded leader who can bring together customer experience, marketing, digital, community engagement, partnerships and service delivery to create a seamless growth journey one that expands our reach, strengthens our impact and supports our purpose.
Just as we care for our customers, we care for our people. Here’s what you can expect:
- Flexible and hybrid working options
- Not-for-profit salary packaging up to $15,900 per year
- Leave loading to make your time off even more rewarding
- Clear career pathways and professional development opportunities
- Fitness Passport access to gyms and wellness facilities
- Employee Assistance Program (EAP) for confidential wellbeing support
- Employee referral reward program
- Branded workwear
- A supportive, values-driven team culture where your contribution is recognised
What you’ll be doing
Reporting to the General Manager Customer, Community and Experience, you'll lead Suncare's end-to-end growth strategy, driving sustainable growth in customers, service utilisation and community impact.
You'll own the customer lifecycle, from awareness and acquisition through to onboarding, engagement and retention, ensuring more people can access our services while delivering measurable organisational outcomes.
You will:
- Lead Suncare's growth strategy, identifying opportunities to increase customer acquisition, service utilisation, community impact and sustainable organisational growth.
- Own and optimise the customer journey, driving performance across the full lifecycle from awareness and enquiry through to onboarding, engagement, retention and advocacy.
- Drive customer acquisition and conversion through high-impact growth initiatives across digital, community, partnership and referral channels.
- Build strategic partnerships and community engagement opportunities that expand Suncare's reach, strengthen stakeholder relationships and support fundraising and community impact.
- Use data, insights and performance metrics to inform decision-making, optimise growth outcomes and drive continuous improvement across the organisation.
- Lead and develop high-performing teams, fostering a customer-centric, commercially focused and outcomes-driven culture across marketing, events and community activation.
You’ll thrive in this role if
You're a strategic growth leader who can see the bigger picture while maintaining a strong focus on execution and results. You understand how to connect customer experience, marketing, digital channels, partnerships and operational delivery to create sustainable growth and meaningful community impact.
Most importantly, you're motivated by purpose and excited by the opportunity to lead growth that genuinely improves people's lives.
You will bring:
- Significant leadership experience in growth, marketing, customer experience, commercial strategy, business development or a related discipline.
- A proven track record of developing and delivering growth strategies that achieve measurable business outcomes.
- Strong expertise across customer acquisition, conversion, engagement, retention and lifecycle management.
- Experience leading multi-channel marketing, digital, community engagement and partnership initiatives.
- Commercial acumen with the ability to translate data, insights and trends into strategic action.
- Demonstrated success building strategic partnerships and stakeholder relationships.
- Proven experience leading, coaching and developing high-performing teams.
- Exceptional analytical, problem-solving and decision-making capability.
- Strong communication, influencing and stakeholder engagement skills.
- Experience working with CRM platforms, customer technologies, marketing automation and digital ecosystems.
- Relevant qualifications in Business, Marketing, Communications, Commerce or a related discipline (desirable).
- A current satisfactory National Coordinated Criminal History Check, or willingness to obtain one.
Belonging Starts Here
We believe real care starts with real belonging. That means creating a workplace where everyone - no matter their background, culture, or story - feels seen, respected, and safe to be themselves.
We welcome applications from First Nations people, the LGBTIQA+ community, people with disabilities, and those from culturally diverse backgrounds. Your story matters here.
Apply
If you're ready to lead growth with purpose and help more people access the care and support, they deserve, we'd love to hear from you. Apply today and help shape the future of care in our communities.
"We proudly work across the lands of the Gubbi Gubbi (Gub-bee Gub-bee), Turrbal, Yuggera, Darumbal, Butchulla (Batjala) & Taribelang Bunda peoples, and extend our respect to all Aboriginal and Torres Strait Islander peoples and communities. We are committed to creating a culturally safe, inclusive and welcoming workplace for all."
