- Enthusiastic, critical thinker and adaptable team leader
- Lead and inspire a dedicated team with a focus on customer service excellence.
- Proven experience in a service desk leadership role.
- Strong problem-solving skills and attention to detail.
- In-office employment
Join Our Dynamic Team!
We're seeking an enthusiastic and adaptable IT Helpdesk Team Leader to lead our dedicated team, drive customer service excellence, and support company growth. As a growing IT managed services provider, we delivers Managed Services and IT support to small to medium-sized businesses across various industries. If you have a passion for IT, leadership, and customer satisfaction, we want to hear from you!
About the Role:
Lead and empower our IT Helpdesk team to deliver outstanding customer service and support company growth. Key responsibilities include:
- Managing and mentoring the IT Service Desk team
- Overseeing daily operations, quality assurance, and process improvements
- Provide technical guidance, training, and development opportunities
- Ensuring high-quality customer service and identifying areas for improvement
- Reporting on performance and ensuring KPIs are met
- Providing mentoring, training, and scheduling support
Requirements:
- 2+ year of experience in a Senior Team Leader IT Service Desk Role
- Exceptional communication and leadership skills
- Ability to manage multiple priorities and drive continuous improvement
- Strong knowledge of Microsoft 365 and IT troubleshooting
- Experience with Windows Server Administration and Active Directory
Nice to Have:
- ITIL Foundation certification or higher
- Experience with Virtual Environment Management, Remote Monitoring, and NAS Solutions
- Knowledge of Mac OS X, Linux/Unix variants, and network troubleshooting
If you're a critical thinker with a passion for tech and customer service, we want to hear from you! Apply now to join our exciting team!
Job Types: Full-time, Permanent
Pay: $90,000.00 – $120,000.00 per year
Benefits:
Application Question(s):
- Give example/s of process improvements you have made AND documented (SOP) in previous roles. These can be minor or major processes.
Experience:
- IT Helpdesk Team Leader: 1 year (Required)
- Microsoft 365 Administration: 1 year (Required)
- IT Helpdesk Team Leader in an MSP Environment: 1 year (Required)
Work Authorisation:
Work Location: In person
